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Bilingual Customer Relations Representative, Brand Engagement Center
4 months ago
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we're looking for
Toyota and Lexus' Brand Engagement Center (BEC) is looking for a highly motivated and qualified Bilingual (Spanish/English) BEC Advocate (Customer Relations Representative) to work full-time in our world-class contact center.
The primary responsibility of this role requires you to interface with Toyota and Lexus owners, dealerships, and field/area offices regarding inquiries and/or complaints to positively impact owner satisfaction and retention.
This position provides an excellent overall foundation for team members with particular emphasis in the areas of product knowledge, expectations of Toyota and Lexus guests, and overall workings of the company.
Start your career with Toyota and learn the foundation of what makes Toyota successful...our guests. Bring your experience and see how it translates into various career paths within the organization.
Center Operating Hours
Monday-Friday from 7am-7pm CST & Saturday from 8am-6pm CST
Team Members who support Toyota de Puerto Rico have a start time of 6am CST during part of the year to account for daylight saving time.
***You must be available to work anytime during center operating hours including Saturdays and company-paid holidays.***
Training
12 weeks of in-office paid training at our Plano Headquarters.
Schedule for training is Monday-Friday from 8am-5pm CST
Pay
/ Benefits
$54,500 is the starting salary and benefits are effective on day one (1)
Hybrid (Home/Onsite) schedule following training if meeting performance expectations.
Once meeting and maintaining performance expectations, you are required to be in the office approximately 4 times per month.
What you’ll be doing
Direct interface with Toyota and Lexus guests by responding to incoming phone calls regarding inquiries and/or complaints in Spanish while documenting in English
Analyzes guest concerns/inquires and handles accordingly
Takes ownership of incoming communication; investigates and resolves various questions and concerns that are dealer, sales, service, or product-related
Combines active listening with proactive decision-making skills to benefit Toyota and Lexus guests
Multitasking daily. Talking and typing while actively listening to the guest; utilizing multiple software applications at once
Research unique guest requests using online resources and identify opportunities to improve the guest experience
Support in-vehicle technology and apps, as it relates to assisting guests with setting up and troubleshooting their multi-media products, phone pairing and navigation
High emotional intelligence to effectively support low-effort guest experience
Attendance and punctuality are essential for this position
Opportunity to transition to guest interactions via letters, e-mails, social media, and/or chats is available based on performance on phone and business need
What you bring
High School Diploma
Customer service experience in a fast-paced customer facing or phone environment
Bilingual in Spanish/English-Fluent in both written and verbal communication
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Added bonus if you have
Bachelor's degree or higher
Automotive experience (i.e., dealership, technician, worked for another automotive company, etc.)
Experience working with technology (i.e., Bluetooth pairing, navigation, smartphone)
Familiarity with social media
Thrive in a fast-paced, dynamic environment.
Proficiency in Microsoft Office (Excel, PowerPoint, Word)
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility, and respect.
Professional growth and development programs to help advance your career, as well as tuition reimbursement.
Vehicle purchase & lease programs
Comprehensive health care and wellness plans for your entire family
Flextime and virtual work options (if applicable)
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools, and more.
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to
talent.acquisition@toyota.com.
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