Current jobs related to Customer Success Manager - San Francisco - NovoEd

  • Customer Success Manager

    3 months ago

    San Francisco, United States Pathlight Full time

    About Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...

  • Customer Success Manager

    3 days ago

    San Francisco, California, United States Pathlight Full time

    About PathlightPathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Our innovative technology harnesses the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights with...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States ZEALS Full time

    As our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...

  • Manager, Customer Success

    4 weeks ago

    San Francisco, United States RollWorks, a division of NextRoll Full time

    About the Role: RollWorks, the B2B division of NextRoll, Inc., is looking for a passionate customer success leader to develop an impactful team of 5 - 8 Customer Success Managers who are responsible for a critical aspect of our growth and retention. Reporting to Sr. Manager of Customer Success, you will be instrumental in the continuous evolution and...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States Wiliot Full time

    About Wiliot Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnected from the IoT. This...

  • Manager, Customer Success

    4 weeks ago

    San Francisco, United States P. A.V. E. Full time

    [Full Time] Manager, Customer Success at Pave (United States) Manager, Customer Success Pave United States Date Posted: 31 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: No Vacancies: 1 available About Pave At Pave, we believe the world of...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States MixRank Full time

    [Full Time] Customer Success Manager at MixRank (United States) Customer Success Manager MixRank United States Date Posted: 09 Dec, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Vacancies: 1 available Why work at MixRank MixRank is a data intelligence platform...

  • Customer Success Manager

    6 days ago

    San Francisco, United States Replai Full time

    Replai is a mission lived by curious, ambitious and highly driven people. We have created a data-to-ads approach that leverages the latest AI technology to create highly performant videos used as ads by consumer apps. We believe in data, in the app industry and in the power of compounding an ever growing obsession to delight our customers. You should be able...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States Token Transit Full time

    [Full Time] Customer Success Manager at Token Transit (United States) Customer Success Manager Token Transit United States Date Posted: 26 Jul, 2022 Work Location: San Francisco, United States Salary Offered: $160000 yearly Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: Yes Vacancies: 1 available About Token Transit Token...

  • Customer Success Manager

    3 weeks ago

    San Francisco, United States Otter.ai Full time

    This position is Hybrid (3 days a week in office) About the Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and...

  • Customer Success Manager

    3 months ago

    San Francisco, United States Base Full time

    Join Base and be part of Customer Marketing history! Customer Success Manager Base is a Customer Lifecycle Marketing platform, building the Customer-led Growth (CLG) category and ecosystem. Through journey tracking, automation, insights, and predictions our Customer Marketing platform helps companies refocus their efforts on their customer-base, and...

  • Customer Success Manager

    1 week ago

    San Francisco, United States Pylon Full time

    At Pylon, we're building the future of B2B Post Sales.Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place.A unique opportunity to work on standing up the customer success function at a company...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States SnapLogic Full time

    The Role: The Customer Success Manager (CSM) will be responsible for assisting SnapLogic’s North America West Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical issues,...

  • Customer Success Manager

    3 months ago

    San Francisco, United States Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...

  • Customer Success Manager

    3 days ago

    San Francisco, United States Voiceflow Full time

    Chef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world. As the rise of LLMs like ChatGPT has shown, AI has the potential to drive immense change. However, we believe AI’s biggest impact will be in the physical world, given that industries like manufacturing, food production, and transportation represent 90% of...

  • Customer Success Manager

    3 weeks ago

    San Francisco, United States Otter.ai Full time

    About the Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and expansion, while consistently exceeding aggressive goals....

  • Customer Success Manager

    3 weeks ago

    San Francisco, United States Guidewheel Full time

    Job DescriptionJob DescriptionTHE COMPANYGuidewheel is on a mission to empower all the world's factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips...

  • Customer Success Manager

    3 months ago

    San Francisco, United States Ditto Full time

    Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto. ‍ Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering. We're backed by...

  • Customer Success Manager

    1 week ago

    San Francisco, California, United States Pylon Full time

    About PylonPylon is a leading provider of post-sales solutions for B2B businesses. We're dedicated to helping companies like yours manage their customer support and success across multiple channels.Job SummaryWe're seeking a highly motivated and organized Customer Success Manager to join our team. As a key member of our customer success function, you'll be...

  • Customer Success Manager

    2 weeks ago

    San Francisco, United States Memfault Full time

    As a Customer Success Manager at Memfault, you will be responsible for the ongoing relationships with our customers to ensure we retain and grow their use of our platform and the corresponding recurring revenue. You will focus on revenue retention, driving product adoption, measuring success, and advocating for their needs. You have a bias for action and...

Customer Success Manager

3 months ago

San Francisco, United States NovoEd Full time

Who We Are:

NovoEd is a rapidly growing company that is a leader in the online learning revolution, with its learning platform used by organizations looking to create the best learning experiences for its employees. Our technology enables the creation and delivery of engaging global learning experiences that lead to sustainable behavior change and enable business transformation.

About the team:

The Customer Experience team at NovoEd puts the customer at the center of everything we do. The mission of the Customer Success team is to ensure our customers are easily onboarded and able to quickly achieve the results they desire. We are seeking a Customer Success Manager to own a portfolio of customers and help ensure the NovoEd platform delivers high-value capabilities to their business.

What You Will Do:

Serve as the trusted point of contact across the customer journey: onboarding, adoption, and renewal Use a consultative mindset to help enterprise customers plan and roll out their learning programs Build relationships with our largest customers to understand their challenges, goals, and strategies Coach customers on how to most impactfully leverage the NovoEd platform to deliver learning across their enterprise Develop, own, and execute against success plans for each of your customers Engage the broader NovoEd organization as appropriate (Product, Marketing, Leadership, Subject Matter Experts) to communicate customer feedback and represent the voice of the customer Partner with Sales to develop an account strategy for each assigned customer for retention and expansion Create a customer feedback loop with the product management team to surface customer requests and inform the product roadmap Partner with marketing to coordinate customers for case studies and media opportunities Participate in the ongoing improvement and development of both internal and customer-facing processes and materials

Requirements

3-5 years experience in enterprise-level Customer Success, Account Management or consulting, with a focus on growth 3-5 years managing complex projects with cross-functional/distributed teams Experience or knowledge of enterprise learning and development functions Ability to navigate and effectively prioritize competing requests from clients Ability to grasp new concepts and technologies quickly Capable of prioritizing work efforts in a fast-paced start-up based on the value-add for customers Self-starter and capable of working independently to solve complex problems An interest in the field of Learning and Development

Why Will You Love NovoEd?

Culture

At NovoEd, the culture is one of high energy with an entrepreneurial atmosphere, combined with the stability and backing of Fidelity's Devonshire Investors.

A collaborative work environment Fun remote social events Annual in-person all-company meeting Paid Parental Leave Flexible vacation days Comprehensive health care coverage Mental wellness perks Phone, internet, work-from-home reimbursements

NovoEd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hiring Process

Step 1

Step 2

Step 3

After you apply, a recruiter may reach out to you for an introductory call.

If your background is a match for the role, you may phone interview with 1-2 people.

If you continue through the process, you will participate in virtual interviews with a total of 3-10 people, depending on the seniority of the role. #J-18808-Ljbffr