Patient Access Rep
3 weeks ago
Job Type
Full-time
Description
*Must be willing to work our Cedar Hill Location every Friday*
JOB SUMMARY: Responsible for assisting patients, staff, and providers with the check-in and check-out process. When necessary, responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinic.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:
- Greets patients and visitors in a prompt, courteous and helpful manner.
- Checks patients in and out, verifying current information and obtaining up-dated information and paperwork when necessary.
- Scans patient insurance cards and documentation into the EMR system.
- Collects the required payment, issues an appropriate receipt, and applies copay or co-insurance payments received to the patient's account.
- Balances the charges and fees incurred in the office and prepares the deposit daily.
- Schedules any follow-up appointments.
- Helps in answering the back line, screens calls, takes messages, and effectively shares information with patients, their families, and referring physician's offices.
- Interacts with clinical staff in order to coordinate patient care and work flow of the clinic.
- Maintains work area and reception area in a neat and orderly manner at all times.
- Prints and distributes faxes and mail.
- Maintains strict confidentiality.
- Attends scheduled staff meetings.
- Availability to work in the office setting Monday-Friday.
- Fridays at the Cedar Hill location.
- Additional responsibilities as assigned by manager.
- High School diploma/GED or equivalent experience.
- Experience with Centricity and Phoenix EMR a plus .
- Computer literate, with strong typing and 10-key skills.
- Working knowledge of EMR software preferred;
- Orthopedic experience preferred.
- One or more years experience in medical receptionist position preferred.
- Familiarity with medical terminology and coding basics, orthopedic experience preferred.
- Ability to analyze various medical situations for scheduling purposes.
- Pleasant speaking voice and demeanor.
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