Patient Access Representative

1 week ago


Addison, Texas, United States Surgery Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Surgery Partners. As the first point of contact for patients, business partners, and employees, you will be responsible for providing exceptional customer service and ensuring a smooth registration process.

Key Responsibilities
  • Admit patients to the facility following established policies and procedures
  • Assemble patient forms and confirm patient identification
  • Answer telephone calls in a courteous and professional manner
  • Accept and relay messages effectively
  • Maintain patient confidentiality and adhere to HIPAA guidelines
  • Identify emergencies and initiate appropriate response
  • Perform clerical duties and responsibilities as necessary
  • Maintain order and cleanliness of the desk and lobby areas
  • Collect co-payments and deductibles accurately and in a timely manner
Requirements
  • High school diploma or equivalent required
  • Previous clerical experience or leadership experience preferred
  • Strong communication and interpersonal skills
  • Working knowledge of MS Office applications
  • Ability to work in a fast-paced environment
  • Ability to interface with staff, insurance carriers, and other stakeholders
Working Environment

The work environment is dynamic and requires the ability to multitask and prioritize tasks effectively. The ideal candidate will be able to work independently and as part of a team to achieve goals and objectives.



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