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Client Service Specialist

2 months ago


Fort Wayne, United States Community State Bank Full time

Community State Bank

Client Service Specialist

Fort Wayne ,

Indiana

Apply Now

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Remote Status: On-Site |+-----------------------------------------------------------------------+| |+-----------------------------------------------------------------------+| |+-----------------------------------------------------------------------+| |+-----------------------------------------------------------------------+| We're coming to Ft. Wayne Community State Bank is seeking || a Full-Time Client Service Specialist to join our dynamic Retail || Banking team at our new Fort Wayne, Indiana branch. Ability to train || in other locations prior to branch opening is required. Prior || customer service and cash handling experience is helpful, but prior || banking experience is not required. This position pays $17/hour to || start. || ||

Job Title: Client Service Specialist Trainee ||

Reports To: Client Service Manager ||

Supervises: None ||

Division: Retail ||

FLSA Classification: Non-Exempt ||

Pay Rate: Hourly || ||

Position Purpose: The Client Service Specialist (CSS) Trainee || position is an entry level front-line position. The CSS Trainee will || be trained to become a CSS I and will be responsible for providing || exceptional client service while handling basic front-line client || transactions and inquiries. || ||

Job Requirements

||

Education: A high school diploma or equivalent required. || ||

Experience: No banking experience required. Customer service and || cash handling experience preferred. || ||

Skills: Professional verbal and written communication skills; || ability to type at least 30 wpm; proficiency with Microsoft Office || software such as Word, Excel, PowerPoint, and Outlook; fluent || communication in the English language; ability to travel occasionally || between Bank locations as needed. || ||

Essential duties include, but are not limited to:

||

CSB Cultural Expectations

|| || - Commit to learning, integrating, and modeling CSBs I CREATE core || values: Integrity, Communication, Respect, Encouragement, || Accountability, Trust, and Equality || - Align to bank-wide vision, mission, and business objectives || - Commit to continuous personal and professional growth in the || areas of teamwork, client service, and job specific competencies || || ||

General Job Duties

|| || - Practice an exceptional standard of client service/hospitality || - Maintain a client first approach for both external and internal || customers || - Create an observably positive experience for clients || - Work with teammates to create a collaborative environment in || serving the customer || - Support and celebrate teammates growth || - Adhere to schedule (timeliness) || - Maintain a positive attitude of helping other team members, || inside and outside of the branch with consideration of the || ever-changing landscape of staffing, training, and process || improvement || - Be willing to ask questions in order to balance the risk to the || bank and meeting customer needs || - Exhibit a strong commitment to accuracy and attention to detail || in transactions, cash drawer management, confidentiality, and || client account maintenance || - Demonstrate the strong communication skills and practices || necessary for interactions with customers, the Client Service || Manager, the Branch Manager, and colleagues || - Exhibit a willingness to ask for help when necessary and offer it || when needed || - Learn all basic client service transactions, including deposits, || withdrawals, payments, cashiers checks, money orders, check || cashing, etc. || - Learn how to adhere to signing and transaction authority limits, || branch security requirements, cash handling security procedures, || and dual control procedures || - Begin to learn signs of fraud and watch for fraudulent cash and || transaction activity in order to protect the bank and clients || - Begin to learn and comply with all applicable banking regulations || and related procedures, including Reg CC, Reg B, Reg P, Bank || Secrecy Act, etc. || - Complete CSS Trainee training and begin CSS I training within 3-6 || months of position start date || || ||

Physical Demands

|| || - Frequent sedentary work that primarily involves sitting/standing || for extended periods || - Frequent repetitive motions that include the hands and/or fingers || - Constant reaching with hands and arms || - Constant operation of a computer and other office productivity || machinery, such as a calculator, copy machine, phone || - Constant written and verbal communication with others to exchange || information || - Constant state of awake and alertness || - Occasional stooping, kneeling, or crouching || - Frequently speaking and listening to coworkers and clients both || in person and on the phone || - Constant in-person attendance at job site

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