Client Service Specialist

2 weeks ago


Fort Wayne, Indiana, United States Brittany Greene - State Farm Agent Full time
Job Overview

POSITION SUMMARY:
As a Client Service Specialist at Brittany Greene - State Farm Agent, you will play a crucial role in delivering outstanding customer experiences that contribute to the success of our insurance agency. Your strong customer service abilities, attention to detail, and genuine desire to assist others will make you an excellent addition to our team. You will have the opportunity to advance your career while addressing customer inquiries, collaborating with fellow agency members, and proactively meeting the needs of the community we serve.

KEY RESPONSIBILITIES:

  • Build and maintain strong relationships with clients, ensuring follow-up as necessary.
  • Deliver timely, accurate, and friendly customer support, which may include addressing questions about insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Implement a customer-centric, needs-based approach to inform clients about various insurance solutions.
  • Utilize effective communication skills to meet customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Commitment to exceptional customer service.
  • Able to connect with clients, respond to their inquiries, and foresee their requirements.
  • Strong communication skills to assist clients and work in tandem with other agency personnel.
  • Proactive in identifying and resolving issues.

EMPLOYEE BENEFITS:

  • Hourly compensation with commission and bonus opportunities.
  • Potential for career advancement.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience for career development.


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