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Patient Experience Coordinator

3 months ago

Shrewsbury, United States Rippling Full time

Skin Dermatology: Excellence in Dermatological Care and Patient Experience

At Skin Dermatology Company we not only deliver the highest quality medical, surgical and cosmetic dermatological care, we go further by providing our patients the best end-to-end patient experience possible. Core Values Guiding Advanced, Patient-Centric Skin Care

We do this through our attentive and knowledgeable team who formulates individualized treatment plans utilizing information technology advancements in our state-of-the-art medical facility, designed to deliver efficient, quality, compassionate, comprehensive, patient-centered skin care. Our core values guide all aspects of Skin Dermatology at all times. Strategy may change, product/service portfolio may change, people on the team may change, but the core values will remain stable. They help to decide what is right and what is wrong, to guide day to day decisions, set basic rules of how we work together and get things done. They also distinguish the company from our competitors. Our Values

We look for people who want to live these core values every day because these make up the foundation of our company. People: We believe that the strength of our company lies in the strength of our people. We are focused on empowering our people, challenging our people and fostering a collaborative, passionate and mutually supportive environment. We believe that this builds a rewarding long-term career for our people as well as delivering the best experience to our patients. Integrity: We are committed to conduct ourselves in a manner consistent with the highest standards of integrity. We are honest, ethical, transparent and fair in all our activities. We keep our word, deliver on our promises and acknowledge our mistakes. In all that we do, we believe that our reputation is more important than any other short-term rewards. Accountability: We will hold each other accountable for our actions and the role they play in contributing to the Patient experience. We empower our team members to think about things from the perspective of our patients and then act on those thoughts as if the business was their own. Empathy: We use our ability to understand the challenges that others deal with, what they care about and how we can help them thrive to hit their goals and maximize their potential. Innovation: We constantly strive to redefine the standard of excellence in everything we do. Therefore, we are open to ideas that challenge the conventional views and drive innovation. The only constant in life is change and we believe that in order to stay relevant we must constantly improve with society's changing needs. Skin Dermatology provides a comprehensive benefits package to our teammates. From health , vision and dental insurance to retirement savings plans, our goal is to help you in building a foundation for financial security and protection for you and your family. Along with the direct compensation of a regular paycheck, an employee’s benefits are a significant part of the total compensation package. We are committed to offering benefits that enrich and enable our employees in their pursuit of a healthy balance between work and family life. Medical Insurance Vision Insurance 401K Retirement Plan with up to 4% Match Competitive Paid Time Off (PTO) Days 7 Paid Holidays Professional Development Assistance Uniforms Provided Team Member Discounts Team Member Family Discounts We are looking for outgoing, smart, enthusiastic and customer service oriented individuals to join our team. We offer competitive compensation and a comprehensive benefit package. Apply to one of our open positions below. If you do not see a position that you feel is a fit for your career and/or experience, please submit your resume to “Careers at Skin Dermatology” position.

If you want to be part of a company looking to change the patient experience…come join us today About the role Our Patient Experience Coordinator position is a unique opportunity for a professional with exceptional interpersonal skills, attention to detail, a polished presentation, and a caring, compassionate nature. We pride ourselves on being patient-focused and are seeking a person that will consistently go the extra mile for our loyal clientele. An ideal candidate is friendly, able to adapt quickly in a fast-paced environment, dependable, an excellent communicator, works well in a team and has a penchant for wanting to be the best. What you'll do Our Patient Experience Coordinator serves as the first point of contact for our patients. This individual maintains a positive, professional, attentive, and welcoming environment for patients at our reception desk. The Patient Experience Coordinatore also provides exemplary telephone service while addressing patient questions and needs. In addition to these patient relationship responsibilities, the Patient Experience Coordinator effectively administers the day-to-day business operations of the practice including appointment scheduling, accepting payments, maintaining office equipment, and managing inventory of office supplies and retail products. This opportunity offers a wonderful work environment, tremendous life balance, as well as an attractive compensation package. Qualifications The ideal candidate would have prior medical practice and high-end customer service industry experience. It is acceptable to have one or the other, but they must possess a friendly and professional demeanor at all times. Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. Relatable? Then there’s a spot for you at Skin Dermatology.

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