Patient Relations Manager

2 months ago

Columbus, United States Oak Street Health Full time

DescriptionCompany: Oak Street Health Title: Patient Relations ManagerOak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.For more information, visit www.oakstreethealth.com.Role Description:Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday.Patient Relations Managers (PRMs) are an integral part of our team. They are the insurance experts at each clinic. They advocate for our patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding Medicare and eligibility. PRMs are key players during Open Enrollment ensuring that our patients are informed of all their options surrounding Medicare.Core Responsibilities:Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issuesServe as internal resource in the clinic on insurance questions for physicians and staffAssist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverageManage welcome visits and orientation processes for new Oak Street Health patientsAssist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugsSupport the clinic management team on operational activities, as needed, including scheduling and billingProvide exceptional customer service to create an unmatched patient experienceFoster patient engagement through the design and execution of events, including center toursOther duties as assignedWhat are we looking for?We're looking for motivated individuals with:A problem-solving orientation and a flexible and positive attitudeAn eagerness to help us build and refine our operating modelSales background preferred, but not requiredExperience with and a supportive attitude toward our patient population of older adultsFamiliarity with relevant patient populationCommunity health experience preferredProficient PC skillsBachelor's degree preferred, or equivalent education and work experienceFluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessaryUS work authorizationSomeone who embodies being 'Oaky'What does being 'Oaky' look like?Radiating positive energyAssuming good intentionsCreating an unmatched patient experienceDriving clinical excellenceTaking ownership and delivering resultsBeing scrappyWhy Oak Street?Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:Collaborative and energetic cultureFast-paced and innovative environmentCompetitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefitsOak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.

  • Donor Relations Manager

    1 month ago

    Columbus, Ohio, United States Paws Humane Inc Full time

    Job Title: Donor Relations ManagerAbout the Role:Paws Humane Inc is seeking a highly skilled Donor Relations Manager to join our Development team. As a key member of our team, you will be responsible for planning, implementing, and evaluating our annual fundraising plan, managing corporate relationships, and cultivating, soliciting, and stewarding mid-level...

  • Patient Accounting Manager

    2 weeks ago

    Columbus, Ohio, United States Ohio State University Wexner Medical Center Full time

    SCOPE OF POSITION: The Ohio State University Wexner Medical Center processes payments from third-party payers, government sources, collection agencies, and private patients. This position is responsible for the timely and accurate application of payment postings to the hospital's Patient Accounting system, as well as balancing payment postings to...

  • Public Relations Account Manager

    2 weeks ago

    Columbus, Ohio, United States Notified Full time

    Job Title: Public Relations Account ManagerWe are seeking a highly skilled Public Relations Account Manager to join our team at Notified. As a key member of our sales team, you will be responsible for developing and executing public relations programs for our financial and non-financial clients.Key Responsibilities:Develop and implement public relations...

  • Stakeholder Relations Program Manager

    2 weeks ago

    Columbus, Ohio, United States National Registry of EMTs Full time

    Job Summary:The Stakeholder Relations Program Manager is responsible for developing and maintaining relationships with state EMS officials, Federal and military partners, and EMS stakeholder organizations. This includes onboarding and coordinating with states as they integrate into National Registry systems and processes, as well as coordinating clear and...

  • Senior Manager, Public Relations

    2 weeks ago

    Columbus, Ohio, United States McGraw-Hill Education Full time

    Job Title: Senior Manager, Public RelationsMcGraw Hill is seeking a Senior Manager, Public Relations to support our Corporate Communications team and their efforts to strengthen the McGraw Hill brand.About the Role:The Senior Manager, Public Relations serves an important role on the McGraw Hill (MH) Corporate Communications team by leading PR campaigns and...

  • Customer Relations Manager/Server

    2 weeks ago

    Columbus, Ohio, United States Bentos Catering Full time

    Job DescriptionJob Title: Customer Relations ManagerLocation: Not SpecifiedPosition Type: Full-TimeJob Overview: We are seeking a dynamic and customer-focused professional to join our team at Taranto's Pizzeria. This position plays a key role in ensuring exceptional service, managing customer engagement, and driving our business forward. The Customer...

  • Senior Manager, Public Relations

    7 days ago

    Columbus, Ohio, United States McGraw-Hill Education Full time

    Job SummaryWe are seeking a Senior Manager, Public Relations to join our Corporate Communications team at McGraw Hill. This role will play a critical part in supporting our corporate communications strategy, leading PR campaigns, and generating impactful earned media coverage.Key ResponsibilitiesDevelop and execute PR campaigns that improve perception of the...

  • Patient Food Services Manager II

    4 weeks ago

    Columbus, Ohio, United States Compass Group USA Full time

    Patient Food Services Manager II Job SummaryWe are seeking a highly skilled Patient Food Services Manager II to lead our Patient Services Team in an Acute Care setting in Columbus, Ohio.Key Responsibilities:Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population.Hires, directs, coaches,...

  • Patient Food Services Manager II

    2 weeks ago

    Columbus, Ohio, United States Compass Group USA Full time

    Job SummaryWe are seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting in Columbus, Ohio.Key Responsibilities:Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient populationHires, directs, coaches, trains, and develops patient service team...

  • Patient Food Services Manager II

    7 days ago

    Columbus, Ohio, United States Morrison Healthcare Full time

    Job DescriptionMorrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Our hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. We're committed to providing healthy and delicious meals to our...

  • Market Manager

    7 days ago

    Columbus, Ohio, United States Trinity Health Full time

    About the Job: We are seeking a highly skilled Market Manager - Provider Relations and Network Development to join our team at Trinity Health. This role will be responsible for the strategic oversight of a geographic area or market of Provider Relations Managers.Key Responsibilities:Develop and implement a network development plan for multiple regions.Work...

  • Patient Food Services Manager II

    4 weeks ago

    Columbus, Ohio, United States Compass Group Careers Full time

    Job Title: Patient Food Services Manager IIMorrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Our mission is to provide exceptional food and nutrition services that enhance the patient experience and support the well-being of our patients and staff.Job...

  • Regulatory Relations and Enterprise Risk Management

    1 month ago

    Columbus, United States Northwest Bank Full time

    The Regulatory Relations and Enterprise Risk Management (ERM) Manager will serve as a key point of contact between Northwest's regulators and business units and provide strategic and tactical management of Northwest's regulatory relationships by facilitating clear and consistent internal and external communication, conducting exam management activities in...

  • Patient Care Resource Manager

    4 weeks ago

    Columbus, Ohio, United States InsideHigherEd Full time

    Job Title: Patient Care Resource ManagerScope of Position/Position Summary:The Patient Care Resource Manager plays a critical role in facilitating Medical Oncology patients through the healthcare system, ensuring seamless coordination of care from pre-admission to post-discharge. This involves collaboration with physicians, nurses, and other healthcare...

  • Regulatory Relations and Enterprise Risk Management Specialist

    2 weeks ago

    Columbus, Ohio, United States Northwest Bank Full time

    Job Title: Regulatory Relations and Enterprise Risk ManagementThe Regulatory Relations and Enterprise Risk Management Manager will serve as a key point of contact between Northwest's regulators and business units, providing strategic and tactical management of Northwest's regulatory relationships. This role will facilitate clear and consistent internal and...

  • Director of Tribal Relations

    2 weeks ago

    Columbus, Ohio, United States Ohio History Connection Full time

    Job SummaryThe Director of Tribal Relations will oversee the organization's relationships with Tribal Nations, fostering a trusted and collaborative relationship between the institution and federally recognized Tribal Nations with historic ties to Ohio.This role will facilitate dialogue built upon partnership and respect to promote knowledge and...

  • Patient Coordinator

    3 weeks ago

    Columbus, United States destinationone Consulting Full time

    destinationone Consulting specializes in recruitment across diverse sectors including Healthcare Health Tech Government Municipalities NonProfits Legal Public Accounting Food and more. We are proactively building a data bank for opportunities in these fields. By applying you ensure our recruiters can quickly match you with suitable roles when they...

  • Patient Coordinator

    4 weeks ago

    Columbus, United States destinationone Consulting Full time

    destinationone Consulting specializes in recruitment across diverse sectors including Healthcare Health Tech Government Municipalities NonProfits Legal Public Accounting Food and more. We are proactively building a data bank for opportunities in these fields. By applying you ensure our recruiters can quickly match you with suitable roles when they...

  • Employee Relations Specialist

    2 weeks ago

    Columbus, Ohio, United States Vaco Full time

    Job Title: Employee Relations SpecialistWe are seeking a highly skilled Employee Relations Specialist to join our team at Vaco. The successful candidate will be responsible for collecting and analyzing employee data, organizing and updating employee files, and overseeing employee orientation and training.Key Responsibilities:Collect and analyze employee data...

  • Community Relations Liaison

    14 hours ago

    Columbus, Ohio, United States Pinnacle Treatment Centers, Inc. Full time

    Job OverviewPinnacle Treatment Centers, Inc. is a leading provider of addiction treatment services, touching the lives of over 30,000 patients daily. As a Community Relations Coordinator, you will play a critical role in promoting our organization and building relationships with referral sources.Key Responsibilities:Develop and implement community relations...