Patient Care Representative I
3 weeks ago
Location: 4343 Equity Dr, Columbus, OH 43228
Pay Rate: $18-20/hr
Estimated Start Date: August 26
Employment Type: Full-time
Note: This position includes a 3-month probationary period. After this period, the role may be converted to full-time depending on performance, attendance, and business needs. Benefits are available.
Shift Details:
- Full-time employees will work 40 hours per week with multiple shift times available.
- Monday-Friday: 6:00 am to 10:00 pm (multiple 8-hour shift options)
- Saturday-Sunday: 8:00 am to 4:00 pm (rotating with the team)
We are committed to simplifying and democratizing the pharmacy experience for patients and providers across the nation. In under a year, we have already served thousands of patients and are rapidly expanding. We believe that healthcare should be prioritized, not privileged, and we are on a mission to make this a reality. Join our team and be part of something meaningful
About the Patient Care Team:
Our call center is the beating heart of our operations, where the patient always comes first. As a member of our team, you will play a vital role in delivering exceptional service and support to our patients, providers, and pharmacies. In this dynamic environment, you will gain a deep understanding of the Voice of the Customer, ensuring that their needs are met with the highest level of care and quality.
Key Responsibilities:
- Call Handling: Respond professionally and empathetically to incoming customer calls, emails, or chats. Provide accurate information and effectively resolve queries, aiming for an average daily call goal of 75+.
- Issue Triage: Identify the nature of customer issues and direct them to the appropriate internal teams for resolution when necessary.
- Feedback Collection: Gather valuable patient feedback and technical issues, and forward this information to our account management, partner pharmacy, and product teams to drive continuous improvement.
- Problem Solving: Understand patient needs, clarify information, conduct research, and present solutions or alternatives to ensure satisfaction.
- Customer Engagement: Go above and beyond to engage with patients, foster lasting relationships, and create positive experiences.
- Documentation: Maintain detailed and comprehensive records of all customer interactions for future reference.
- High School Diploma or equivalent.
- Minimum of 2 years of experience in customer support, service, or success roles, preferably within healthcare and/or high-growth startups.
- Proven track record of excelling in a call center environment with outstanding performance metrics.
- Strong problem-solving skills with a focus on process improvement.
- Preferred: Pharmacy Technician certification (support provided to obtain this certification).
- A highly rewarding position addressing real-world challenges for individuals relying on affordable medication access.
- Generous vacation package.
- Comprehensive healthcare benefits.
- Option for hybrid work available for full-time employees after achieving specific metrics.
Training Location:
Training will take place at 2300 Marilyn Ln, Suite 3, Columbus, OH 43219.
Work Location Post-Training:
After training, the actual work location will be at 4343 Equity Dr, Columbus, OH 43228.
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