Customer Service Rep

1 month ago

Bloomington, United States The Auto Club Group Full time

It‘s a great time to join AAA The Auto Club Group

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG)
  • Established brand that has been around for over 100 years. Our members know and trust us
  • Branch Offices house travel, membership, insurance sales and support employees
  • You will be challenged to drive new business with competitive products and help retain The Auto Club Group‘s 14+ million members.
Excellent Opportunities to Build a Career Path: The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
  • Other Branch positions - Field Insurance Sales Agent, Travel Agent or
  • Other Departments such as:
  • Call Centers (ERS, Sales and Service, etc.)
  • Automotive Services
  • Claims
  • Underwriting and more
A DAY IN THE LIFE of a Licensed Customer Service Representative The Auto Club Group is seeking Member Representative II‘s or Licensed Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
  • Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products
  • Generates leads, update members on travel and insurance specials, and provides travel information
  • Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer
  • Responds to customer inquiries and refers to agent when appropriate
  • Provides a high level of administrative support to Travel and Insurance Agents during peak periods
  • Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel
  • Conducts outbound promotional calls for insurance and /or travel products
  • Participates in a team environment to promote customer satisfaction and consistent service following the customer service model
  • Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary
  • Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities
  • Other duties as assigned
HOW WE REWARD OUR EMPLOYEES Our Auto Club Group Licensed Customer Service Representatives earn a competitive hourly wage of $15.97- $24.83 with additional incentives and an annual bonus potential based on performance. ACG offers excellent and comprehensive benefits packages:
  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership
  • Discounts, perks, and rewards and much more
WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications:
  • Active State Property & Casualty license
Education:
  • High School Diploma or equivalent
Work Experience:
  • Providing a high level of customer-focused service
  • Servicing insurance policies and processing applications, renewals and amendments, and taking payments
  • Responding to billing and coverage questions
  • Promoting sale of insurance products and/or travel and membership products
  • Outbound promotional calls for insurance and/or travel
  • Computer software applications (Word, Excel, etc.) and Web based operations
Successful candidates will possess:
  • Insurance and travel terminology
  • General insurance and/or travel regulations
  • Underwriting procedures
  • Sales regulatory and compliance guidelines
  • Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems
  • Communicate effectively (verbal and written) with others in a work environment
  • Perform mathematical calculations to accurately perform monetary transactions
  • Work effectively in a Team environment
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Work irregular hours including holidays and weekends (may include community events)
  • Work under pressure in a high volume, fast paced customer service environment
Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility. #LI-DH1 #LI-ONSITE

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life‘s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you‘ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG‘s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

  • Customer Service Representative

    5 months ago

    Bloomington, United States Domino's Pizza LLC Full time

    Description Domino's Pizza is hiring immediately for Customer Service Representatives to join their team at the store located at: 2504 East 3rd Street, Bloomington, IN, 47401 Part time, permanent positions are available! We are hiring multiple people for this role! We are searching for qualified Customer Service Reps with personality and people skills. We're...

  • Licensed Customer Service Rep.

    5 months ago

    Bloomington, United States The Auto Club Group Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel,...

  • Service Equipment Repair

    3 months ago

    Bloomington, United States Hobart Service Full time $25 - $35

    Commercial Food Service Equipment Repair & ServiceService Repair Technician1445 Brookville Way, Indianapolis, IN 46239, USAFull-timewww.hobartservice.com/careersCompany Description:Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over...

  • Service Equipment Technician

    1 month ago

    Bloomington, United States Hobart Service Full time

    Commercial Food Service Equipment Repair & ServiceHobart Service, an Illinois Tool Works Company, is a leading provider of commercial food equipment service solutions. We are seeking a skilled Service Equipment Technician to join our team.Job Summary:As a Service Equipment Technician, you will be responsible for electrically and mechanically troubleshooting,...

  • Service Equipment Technician

    4 weeks ago

    Bloomington, United States Hobart Service Full time

    Commercial Food Service Equipment Repair & ServiceHobart Service, an Illinois Tool Works Company, is a leading provider of commercial food equipment service solutions. We are seeking a skilled Service Equipment Technician to join our team.Job Summary:As a Service Equipment Technician, you will be responsible for electrically and mechanically troubleshooting,...

  • Customer Service Associate

    1 month ago

    Bloomington, Indiana, United States Waste Pro Full time

    Customer Service RepresentativeAt Waste Pro, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Answer incoming calls and respond to customer inquiries in a timely and professional...

  • Customer Service Assistant

    2 months ago

    Bloomington, United States PrideStaff Full time

    We are seeking a motivated and customer focused individual to join our team as a Customer Service Assistant. Full Time | $18/hr The Customer Service Assistant is a person that helps to keep the daily operations of customer service moving along smoot Customer Service, Service Assistant, Assistant, Staff, Customer, Retail, Staffing

  • Customer Service Representative

    4 weeks ago

    Bloomington, United States T.J. Maxx Full time

    Customer Service Associate Role at T.J. MaxxWe are seeking a skilled Customer Service Associate to join our team at T.J. Maxx Southtown Ctr. As a key member of our Asset Protection team, you will play a vital role in providing exceptional customer service and ensuring a safe and secure shopping environment.Key Responsibilities:Provide top-notch customer...

  • Customer Service Representative

    1 month ago

    Bloomington, Indiana, United States Sun Technologies Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Sun Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...

  • Service Equipment Technician

    2 months ago

    Bloomington, United States Hobart Service Full time

    Service Equipment Repair TechnicianAt Hobart Service, we are seeking a skilled Service Equipment Repair Technician to join our team. As a key member of our service team, you will be responsible for troubleshooting, diagnosing, and repairing commercial food equipment, including cooking, food preparation, ware washers, weigh wrap, baking, and refrigeration...

  • Customer Service Associate

    2 weeks ago

    Bloomington, Illinois, United States Circle K Stores, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide excellent customer service and...

  • Service Equipment Technician

    3 weeks ago

    Bloomington, United States Hobart Service Full time

    Job SummaryWe are seeking a skilled Service Equipment Technician to join our team at Hobart Service. As a key member of our service team, you will be responsible for providing top-notch service and repair solutions to our customers.Key ResponsibilitiesElectrical and mechanical troubleshooting and repair of commercial food equipmentDiagnose and resolve issues...

  • Customer Service Representative

    2 weeks ago

    Bloomington, Indiana, United States Food Lion Full time

    Job Title: Customer Service RepresentativeFood Lion is seeking a Customer Service Representative to provide fast, easy, flexible, and friendly service to our customers. As a key member of our front-end team, you will be responsible for maintaining high standards of customer service, ensuring a positive shopping experience for our customers, and working...

  • Customer Service Representative

    1 month ago

    Bloomington, Illinois, United States PrideStaff Full time

    Customer Service AssistantWe are seeking a motivated and customer-focused individual to fill a Customer Service Assistant role at PrideStaff. As a key member of our team, you will play a vital part in ensuring exceptional customer experiences.Key Responsibilities:Provide top-notch customer service to clients and customersAssist with daily operations of...

  • Customer Service Representative

    4 days ago

    Bloomington, Indiana, United States Taylor Corporation Full time

    Job Summary:As a Customer Service Representative at Taylor Corporation, you will be responsible for managing customer relationships and providing exceptional service to ensure customer satisfaction and loyalty. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:...

  • Customer Service Representative

    4 weeks ago

    Bloomington, Indiana, United States AppleOne Full time

    Job OverviewAt AppleOne, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring customer satisfaction in a fast-paced environment.Key...

  • Customer Service Representative

    4 weeks ago

    Bloomington, Indiana, United States Sun Technologies Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Sun Technologies. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.Key...

  • Customer Service Representative

    1 month ago

    Bloomington, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 weeks ago

    Bloomington, Illinois, United States Crown Equipment Full time

    **Service Customer Care Representative Opportunity**Crown Equipment Corporation, a leading manufacturer of lift trucks, is seeking a skilled Service Customer Care Representative to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our customers and service technicians.**Key...

  • Customer Service Representative

    2 weeks ago

    Bloomington, Illinois, United States Walgreens Full time

    Job DescriptionAt Walgreens, we're looking for a Customer Service Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Provide courteous, friendly, and efficient service to customersEngage with...