![The Auto Club Group](https://media.trabajo.org/img/noimg.jpg)
Licensed Customer Service Rep.
2 weeks ago
It's a great time to join AAA The Auto Club Group
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full timeExempt/Non Exempt:
HourlyJob Description:
Why Choose a Career with the AAA The Auto Club Group (ACG)Established brand that has been around for over 100 years. Our members know and trust us
Branch Offices house travel, membership, insurance sales and support employees
You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
Excellent Opportunities to Build a Career Path:
The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
-
Other Branch positions - Field Insurance Sales Agent, Travel Agent or
Other Departments such as:
Call Centers (ERS, Sales and Service, etc.)
Automotive Services
Claims
Underwriting and more
A DAY IN THE LIFE of a Licensed Customer Service Representative
The Auto Club Group is seeking Member Representative II's or Licensed Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products
Generates leads, update members on travel and insurance specials, and provides travel information
Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer
Responds to customer inquiries and refers to agent when appropriate
Provides a high level of administrative support to Travel and Insurance Agents during peak periods
Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel
Conducts outbound promotional calls for insurance and /or travel products
Participates in a team environment to promote customer satisfaction and consistent service following the customer service model
Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary
Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities
Other duties as assigned
HOW WE REWARD OUR EMPLOYEES
Our Auto Club Group Licensed Customer Service Representatives earn a competitive hourly wage of $15.97- $24.83 with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
-
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Active State Property & Casualty license
Education:
High School Diploma or equivalent
Work Experience:
Providing a high level of customer-focused service
Servicing insurance policies and processing applications, renewals and amendments, and taking payments
Responding to billing and coverage questions
Promoting sale of insurance products and/or travel and membership products
Outbound promotional calls for insurance and/or travel
Computer software applications (Word, Excel, etc.) and Web based operations
Successful candidates will possess:
Insurance and travel terminology
General insurance and/or travel regulations
Underwriting procedures
Sales regulatory and compliance guidelines
Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems
Communicate effectively (verbal and written) with others in a work environment
Perform mathematical calculations to accurately perform monetary transactions
Work effectively in a Team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Work irregular hours including holidays and weekends (may include community events)
Work under pressure in a high volume, fast paced customer service environment
Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
#LI-DH1
#LI-ONSITE
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
-
HVAC Dispatcher
2 weeks ago
Bloomington, United States Pro-Air Heating, Cooling & Electrical Full timeJob DescriptionJob DescriptionAre you a dynamic individual with a passion for customer service and a knack for organization? Do you thrive in a fast-paced environment and have a keen interest in the trade industry? If so, Pro-Air Heating, Cooling & Electrical in Bloomington, IL wants YOU to join our team as a full-time HVAC Dispatcher - Customer Service...
-
Customer Service Rep: Ii
3 weeks ago
Bloomington, United States AVA Counsulting Full time**Job Title: Customer Service Rep: II (Intermediate)** **Duration: 12+ M Contract on W2** **Location: Bloomington, IL ( Hybrid)** **Job Type**: Contract Pay: $15.00 - $16.00 per hour Shift: - 8 hour shift Weekly day range: - Monday to Friday Work setting: - Hybrid work Work Location: Hybrid remote in Bloomington, IL 61702
-
Customer Service Rep: II
3 months ago
Bloomington, United States AVA Consulting Full timeDescription: Responsible for aspects of customer service including answering inquiries via phone and e-mail, processing basic transactions including beneficiary changes, address changes, and contributions, among other items. Also, may require research to troubleshoot client and rep problems. Clients may be internal or external with requests of varying...
-
Customer Service Rep I
2 weeks ago
Bloomington, United States Donaldson Full timeDonaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make...
-
Customer Service Rep II
4 weeks ago
Bloomington, United States Donaldson Company Full timeDonaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make...
-
Customer Service Rep II
4 weeks ago
Bloomington, United States Donaldson Company Full timeDonaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make...
-
Customer Service Rep(02557)
1 month ago
Bloomington, United States Domino's Pizza LLC Full timeCompany DescriptionJob Description You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for...
-
Sales Support Rep-I
1 month ago
Bloomington, United States Hand Family Companies Full timeSales Support Rep-I Job Details Job Location LSB-Bloomington - Bloomington, IL Position Type Full Time Education Level High School or GED Salary Range $38,000.00 Travel Percentage Up to 50% Job Shift Day Description Lakeshore Beverage is a Chicagoland beverage distributor that’s deeply passionate about beer, cider and wine. We are currently seeking a...
-
Sales Support Rep-I
2 weeks ago
Bloomington, Illinois, United States Hand Family Companies Full timeSales Support Rep-IJob DetailsJob LocationLSB-Bloomington - Bloomington, ILPosition TypeFull TimeEducation LevelHigh School or GEDSalary Range$38,000.00Travel PercentageUp to 50%Job ShiftDayDescriptionLakeshore Beverage is a Chicagoland beverage distributor that's deeply passionate about beer, cider and wine. We are currently seeking a self-motivated,...
-
Sales Support Rep-I
4 weeks ago
Bloomington, United States Hand Family Companies Full timeSales Support Rep-I Job Details Job Location LSB-Bloomington - Bloomington, IL Position Type Full Time Education Level High School or GED Salary Range $38,000.00 Travel Percentage Up to 50% Job Shift Day Description Lakeshore Beverage is a Chicagoland beverage distributor that’s deeply passionate about beer, cider and wine. We are currently seeking a...
-
Customer Service Rep II
1 week ago
Bloomington, United States Onto Full timeOnto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for...
-
Yard Loader
1 month ago
Bloomington, United States Rogers Group Inc Full timeBloomington Stone Center - Rogers Group Inc - Bloomington, IN Full-Time General Shift is Monday-Thursday 7:00 am - 5:00 pm. May be needed in times of coverage including longer shifts, and occasional weekend hours. Wages starting at $18/hr for entry level candidates. Some positions require no experience and Rogers Group will train. Pay will be determined...
-
Yard Loader
4 weeks ago
Bloomington, United States Rogers Group Inc Full timeBloomington Stone Center - Rogers Group Inc - Bloomington, IN Full-Time General Shift is Monday-Thursday 7:00 am - 5:00 pm. May be needed in times of coverage including longer shifts, and occasional weekend hours. Wages starting at $18/hr for entry level candidates. Some positions require no experience and Rogers Group will train. Pay will be determined...
-
Yard Loader
2 months ago
Bloomington, United States Rogers Group, Inc. Full timeBloomington Stone Center - Rogers Group Inc Bloomington, IN Full-Time General Shift is Monday-Thursday 6:00 am 4:00 pm. May be needed in times of coverage including longer shifts, and occasional weekend hours. Wages starting at $18/hr for entry l Loader, Customer Service, Yard, Service, Retail, Construction, Customer
-
Yard Loader
4 weeks ago
Bloomington, United States Rogers Group, Inc. Full timeBloomington Stone Center - Rogers Group Inc Bloomington, IN Full-Time General Shift is Monday-Thursday 6:00 am 4:00 pm. May be needed in times of coverage including longer shifts, and occasional weekend hours. Wages starting at $18/hr for entry l Loader, Customer Service, Yard, Service, Retail, Construction, Customer
-
Customer Service Representative
1 month ago
Bloomington, United States Domino's Pizza LLC Full timeDescription Domino's Pizza is hiring immediately for Customer Service Representatives to join their team at the store located at: 2504 East 3rd Street, Bloomington, IN, 47401 Part time, permanent positions are available! We are hiring multiple people for this role! We are searching for qualified Customer Service Reps with personality and people skills. We're...
-
Customer Service Representative
4 weeks ago
Bloomington, United States Domino's Pizza LLC Full timeDescription Domino's Pizza is hiring immediately for Customer Service Representatives to join their team at the store located at: 2504 East 3rd Street, Bloomington, IN, 47401 Part time, permanent positions are available! We are hiring multiple people for this role! We are searching for qualified Customer Service Reps with personality and people skills. We're...
-
Garden Center Merchandiser
2 weeks ago
Bloomington, United States National Garden Service Full timeJob DescriptionJob DescriptionIs the garden center, greenhouse or plant nursery your happy place? Do you enjoy working outdoors, starting in the morning each day? Are you seeking a part time job that is seasonal in nature (approximately March-December)? If this sounds like you, we invite you to apply with us!**Our Live Goods Merchandiser role often pairs...
-
eifs & stucco outside sales rep
4 weeks ago
Bloomington, United States Tamarack Materials, Inc. Full timeEIFS & STUCCO OUTSIDE SALES REPTamarack Materials, Inc. (Bloomington, MN), 9300 James Avenue South, Bloomington, Minnesota, United States of America Req #915Friday, May 10, 2024Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in...
-
Customer Service Rep(08414)
2 months ago
Bloomington, United States Domino's Pizza LLC Full timeCompany DescriptionJob Description JOB DUTIES: Operate all equipment, Stock ingredients from delivery area storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. TRAINING: Orientation and training provided on the job....