![Lessen](https://media.trabajo.org/img/noimg.jpg)
Customer Support Coordinator
1 month ago
Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place But we aren't just a tech company. We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.
The Customer Support Coordinator plays an integral role in operations for an assigned market. This role will manage a specialized subset of work order volume in which multiple related repairs are needed in one home. This role will be in constant contact with vendors and residents to help relay all essential information and help coordinate appointments between all parties involved. The CSC will also provide feedback to management to ensure constant improvement of the project process.
What You'll Do:
- Develop and maintain positive client relations as required to ensure superior client satisfaction
- Receive and handle customer calls and email requests for services and assist TL with client inquiries via external formats.
- Manage real-time inquires while keeping track of and responding to commitments
- Act as Project Manager
- Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced.
- Ensure work orders are thoroughly created to resolve the current needs and issues of the homes
- Act as a final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead
- Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person; will be considered a point person for the handoff between shifts and/or other offices
- Enter information into our database and ensure consistency and accuracy
- Demonstrate professionalism in communication, relationship development, customer service, etc.
- Shift flexibility may be required
- Foster a positive team environment
- Ensure confidentiality and accuracy of internal and external data
- Perform ad-hoc projects and other duties as assigned
- Assist in training team members and provides constructive feedback as necessary
- Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
- Performs work under general supervision; carefully reviews the details and accuracy of work performed
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
- Organizational or Project Management skills preferred
- Candidates with a growth mindset highly encouraged
- High school diploma required
- 4+ years of customer service experience preferred
- Preferred experience as a CSA III with a high scorecard rating
- Advanced troubleshooting knowledge and ability to articulate
- Ability to communicate industry language
- 1-3 years of experience preferred
- Property maintenance experience
- Trades knowledge
Why Lessen:
•Competitive compensation
•Dental, Vision, Life, Disability options
•401K retirement savings plan
•Paid vacation, federal and floating holidays
•Maternity/Paternity Pay
•Career advancement opportunities
•All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
-
Customer Service Representative
3 weeks ago
Phoenix, United States Customer Labs Full timeWould you like to play a key role in supporting TrackMan's Support Team and our customers? Are you motivated, self-driven and willing to go the extra mile? Then you should join our successful TrackMan Support team! As a Tier 1 customer support technician, you will be providing an exceptional customer experience, interfacing with multiple internal and...
-
Customer Support Coordinator
3 days ago
Phoenix, Arizona, United States Maricopa County Full timePosition OverviewAs a vital member of the Human Services Department, the role of the Customer Support Coordinator involves connecting community members with essential assistance programs and resources. This position is instrumental in guiding individuals through various financial, educational, and legal support services available.Key ResponsibilitiesRespond...
-
Customer Support Coordinator
1 week ago
Phoenix, Arizona, United States Maricopa County Full timePosition OverviewWe are seeking a dedicated individual for the role of Customer Support Coordinator. This position plays a vital role in connecting community members with essential assistance programs and services provided by the Human Services Department.Key ResponsibilitiesFacilitate communication with clients regarding various programs and services...
-
MDU Customer Support Coordinator
1 week ago
Phoenix, Arizona, United States Cable One Full timeJob Overview: The Customer Support Coordinator plays a vital role in the comprehensive Sales support framework, which encompasses order processing, client education, order adjustments, and issue escalations for residential clientele. Utilizing online platforms, this position is responsible for account validation, troubleshooting, and ongoing account...
-
Customer Support Coordinator
2 months ago
Phoenix, United States Republic Services, Inc. Full timeThe Customer Support Coordinator provides assistance and support to the Customer Support team by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, and fulfi Support, Coordinator, Customer, Technology, Billing
-
Customer Support Coordinator
1 week ago
Phoenix, Arizona, United States FastSigns Full timeJoin Our Team as a Customer Service Representative!FASTSIGNS is seeking a dedicated Customer Service Representative to enhance our dynamic team. We thrive in a vibrant and energetic atmosphere, and we are looking for individuals who possess a proactive attitude and enjoy engaging with clients.Position Overview:This full-time role involves managing customer...
-
Business Support Coordinator
1 month ago
Phoenix, Arizona, United States Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
-
Customer Support Technician
4 days ago
Phoenix, Arizona, United States BTI Full timeJob OverviewBusiness Technology Integrators (BTI) is seeking a dedicated Help Desk Specialist to join our team. This role is essential in providing exceptional support to our computer user community.Key Responsibilities:Act as a Tier 2 and 3 Support for users, ensuring timely and effective resolution of IT issues.Engage with customers through various...
-
Customer Experience Coordinator
5 days ago
Phoenix, United States NurseCore Full timeJob DescriptionJob Description Customer Experience Coordinator – Healthcare Staffing CoordinatorExciting Opportunity Alert! Join NurseCore, a national leader in healthcare staffing, as our Customer Experience Coordinator. This role is pivotal in ensuring exceptional experiences for our clients, employees, and healthcare facilities. You'll play a key...
-
Office Support Coordinator
1 week ago
Phoenix, Arizona, United States Serenity Healthcare, LLC Full timeOffice Support CoordinatorLocation: OnsiteAbout the Role: At Serenity Healthcare, we are redefining the healthcare landscape through innovative and patient-focused solutions. We are currently looking for an Office Support Coordinator to join our dynamic team. This role is essential in ensuring that our patients receive the best possible care through...
-
Customer Support Representative
3 months ago
Phoenix, United States Gilbertsunnews Full time**Customer Support Representative** ClassicCars.com February 17, 2022 Phoenix, AZ The Collector Car Network, Inc. is a specialty internet marketing company with a diverse and engaged online audience. Every month, we host over 4.5 million classic car lovers as they sell, buy, and enjoy classic vehicles. Our vibrant ClassicCars.com marketplace is built on a...
-
Evening Support Coordinator
5 days ago
Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full timePosition Overview: Are you passionate about making a difference in the lives of individuals and families? The Arizona Department of Economic Security (DES) is dedicated to enhancing the quality of life for Arizonans. We are currently seeking a committed and enthusiastic individual to join our team as an Evening Support Coordinator. About the Role: The...
-
Customer Engagement Coordinator
1 week ago
Phoenix, Arizona, United States AZPetVet Full timeJob OverviewCustomer Engagement CoordinatorWe are seeking a Customer Engagement Coordinator for our expanding veterinary practice.Compensation: $17 - $21.50 / hourAdvantages of joining the AZPetVet family:Flexible scheduling options (4–10-hour shifts); closed on Sundays.Three weeks of Paid Time Off in your initial year.Seven paid holidays.Leading pet care...
-
Customer Success Coordinator
3 days ago
Phoenix, Arizona, United States Dealer eProcess Full timeClient Services CoordinatorDealer eProcess is on the lookout for a dedicated and skilled Client Services Coordinator/Account Executive. This full-time position requires a proactive individual with exceptional written and verbal communication abilities, along with strong analytical skills. Experience in the automotive sector is advantageous.Key...
-
Client Support Coordinator
1 week ago
Phoenix, Arizona, United States eScribers, LLC Full timeAbout eScribers, LLC Founded in 2005 by professionals in court reporting, eScribers has established itself as a leader in the provision of reporting and transcription services for courts and governmental bodies across the United States, the United Kingdom, and Ireland. Our organization is backed by private equity and is experiencing rapid growth on a global...
-
Sales Support Coordinator II
2 weeks ago
Phoenix, United States SmartPractice Full time $24 - $27Job DescriptionJob DescriptionOur Sales Support Coordinator II builds and maintain relationships with International Distributors and Global End-user Customers by providing world class customer service. Help the company meet monthly goals through customer outreach and processing orders. Facilitate regulatory compliance and related safety and quality tasks...
-
Customer Support Specialist
1 week ago
Phoenix, Arizona, United States Insight Global Full timePOSITION SUMMARY:The Customer Support Specialist will play a vital role in assisting the Insight Global staffing team in identifying and interviewing potential candidates for various positions.You will collaborate with a dedicated team focused on enhancing processes related to candidate sourcing, application evaluation, and streamlining operations. Your...
-
Customer Support Specialist
4 days ago
Phoenix, Arizona, United States Insight Global Full timePOSITION SUMMARY:The Customer Support Specialist will play a crucial role in assisting the Insight Global staffing team with the recruitment and interviewing of candidates for various positions.You will collaborate with a dedicated team focused on enhancing processes related to candidate sourcing, application evaluation, and process acceleration. Utilize...
-
Customer Navigation Coordinator I
3 months ago
Phoenix, United States HonorHealth Full timeOverview: HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation and community services with...
-
Customer Service Operations Coordinator
14 hours ago
Phoenix, Arizona, United States Ricoh Americas Corporation Full timeAbout the RoleRicoh Americas Corporation is seeking a highly skilled Multi-Site Customer Service Coordinator to join our team. As an integral member of our service team, you will play a crucial role in supporting the daily operations for all contracted services at customer accounts within a geographical area.Key ResponsibilitiesAssist management with process...