Guest Services Agent

2 months ago


Charlottesville, United States The Boar's Head Resort Full time

Become a Boar's Head Guest Services Agent As a Guest Services Agent, you will greet, register, check-out and ultimately serve guests' through-out their stay, according to Forbes Travel Guide Standards.

Job Duties:

  • Courteously greet and check-in/out guests using the Forbes Travel Guide Standards, while following proper procedures and attempting to honor all reasonable requests
  • Reconfirm all necessary information pertinent to the reservation, types of accommodations, length of stay and number in party
  • Maintain familiarity with The Boar's Head accommodations, locations, policies and procedures
  • Maximize sales revenue through the sale of gift certificates and upgrades
  • Hold full accountability for Front Desk cash circulation
  • Practice proficiency with Hotel Management system
  • Maintain awareness of all in-house VIP's and groups
  • Give a favorable first and last impression to guests, creating an atmosphere for a repeat visit
  • Post all charges before the end of the shift
  • Keep front office area clean
Qualifications:
  • At least 2 years previous experience delivering high-quality customer service
  • Knowledge of Microsoft Office applications
  • Ability to work in a fast-paced, stressful environment
  • Ability to work early morning, evening, weekend and holiday shifts
  • Ability to stand for duration of scheduled shift


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