Customer Experience Specialist

1 week ago


Los Angeles, United States Get.It Recruit - Administrative Full time

Customer Experience Specialist - Travel & Car Rental Services We are committed to providing outstanding car rental services for travelers seeking to explore some of the world's most stunning tropical destinations. Our mission is to ensure a seamless and enjoyable experience from the moment our customers book their vehicles to their return. We are passionate about delivering excellence and making tropical getaways unforgettable. Key Responsibilities Customer Service: Deliver exceptional service via phone, email, and chat. Address inquiries, resolve issues, and ensure a delightful experience throughout the rental process. Data Entry: Accurately input and manage customer and rental information in our database. Maintain up-to-date and error-free records. Travel/Accommodation Bookings: Assist customers with booking accommodations, flights, and other travel arrangements to enhance their car rental experience. Provide recommendations for tropical destinations and local attractions. Scheduling: Coordinate and schedule vehicle rentals, manage booking calendars, and handle adjustments or changes to reservations. Communication: Serve as the point of contact between customers and our local rental partners, ensuring clear and effective communication for a smooth rental experience. Problem-Solving: Address and resolve any issues or concerns during the rental process promptly and professionally. Reporting: Generate and review reports on customer feedback, rental trends, and operational performance to support continuous improvement. Qualifications Previous experience in customer service or a similar role, ideally within the travel or car rental industry. Strong data entry skills with a keen eye for detail and accuracy. Proficiency with scheduling software and travel booking systems. Excellent written and verbal communication skills. Ability to work independently and manage time effectively in a remote setting. A passion for tropical destinations and knowledge of popular travel spots is a plus. Familiarity with CRM systems and office software (e.g., Microsoft Office Suite, Google Workspace). Benefits Competitive Salary: Receive a competitive salary based on your experience and qualifications. Remote Work: Enjoy the flexibility of working from home with adaptable working hours. Health and Wellness: Comprehensive health, dental, and vision insurance coverage. Retirement Plan: Access to a 401(k) plan with company matching. Paid Time Off: Generous paid time off (PTO) and holidays to support a healthy work-life balance. Professional Development: Opportunities for career growth and professional development through training and mentorship. Travel Perks: Enjoy discounts on car rentals and travel accommodations for personal use. Team Culture: Join a supportive and enthusiastic team that values innovation and collaboration. Employment Type: Part-Time Seniority Level: Entry Level Job Function: Other Industries: Human Resources Services #J-18808-Ljbffr



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