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Sales and Customer Experience Specialist
2 months ago
At Petco, we're dedicated to improving the lives of pets, pet parents, and our partners. As a Sales and Customer Experience Specialist, you'll play a critical role in delivering an exceptional experience for our guests. Your passion for pet care and sales expertise will help us drive outstanding results and make a real difference in the lives of pets and people.
Key Responsibilities- Provide a great experience for guests by engaging with them using your acquired skills and training.
- Assist guests in selecting and recommending merchandise and services that meet their needs.
- Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.
- Process register transactions and create a great experience for each guest.
- Generate future business by understanding guests' needs and connecting them with our digital platforms.
- Perform related duties to support the Pet Care Center in achieving its sales goals.
- Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests.
- Complete and apply training programs to maintain a high level of expertise in your role.
- Adhere to established operational guidelines, policies, and procedures.
- Promote a positive culture of teamwork, inclusion, and collaboration.
- Complete other duties and special projects as assigned.
- Evaluate guest inquiries and refer to the Leader on Duty as needed.
- Minimum of one year of sales experience required.
- High level of knowledge of pet nutrition and aptitude for sales techniques.
- Professional appearance and demeanor.
- Keen and genuine interest in animals and their care.
- Good interpersonal and verbal communication skills.
- Prior pet nutrition experience and working with and/or caring for pets.
The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing may require leaving the store briefly. This position requires bending, kneeling, moving merchandise, and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose a risk of injury to customers, pets, and Pet Care Center personnel. Follow all safety precautions and procedures. Must be available for shifts on evenings, weekends, and some overnights and holidays.
