Customer Service Representative: HMTX Industries

2 months ago

Hartford, United States Freight Brokers Course.com Full time

Headquartered in Norwalk, Connecticut, HMTX Industries is a global flooring company serving a diverse cross section of the construction and renovation marketplaces. The HMTX family of companies includes: Halstead, the leading supplier of resilient flooring to the Home Center market; Metroflor, its signature residential brand in North America; HMTX Commercial with the Teknoflor, and Aspecta, brands; and HMTX Global, which serves end users worldwide with diverse channel partners focused on Aspecta and Allure, and OEM-private label brands. As a global leader in sustainable practices, HMTX sets industry standards for quality and performance as well as superior product design. Its manufacturing processes, workplaces and product ingredients all reflect a significant dedication to sustainability, transparency, and societal impact. HMTX has received numerous accolades for innovation, supply chain performance, online excellence, and customer partnership. HMTX is an industry-leading creator of high-quality, fashion-forward flooring, and home decor. We design, develop, and manage user-centered experiences that share our passion for design, beauty, and trends. We are currently seeking a Customer Service Representative to join our HMTX Customer Service Team located in the Calhoun, Georgia office. With the company’s core values of integrity, reliability, sustainability, transparency, innovation, and quality, we are looking for a determined professional who has the drive and dedication for providing world-class customer experiences. The position of Customer Service Representative is responsible for daily customer care through communication with internal and external customers and order processing. The position requires the ability review an order and through careful assessment determine actions needed to process the order. Attention to detail, accuracy and communication are important. Answer incoming customer call regarding product information, stock checks, order status, order changes and other related issues. Review and assess customers purchase orders to determine the number of orders needed depending on warehouse locations of inventory. Send order confirmation to customers once orders have been entered into the ERP system. Professionally communicate with customers via telephone or email questions or issues with their order Obtain expedited freight quotes when necessary. Assist Technical Service group with resolving claims issues customers are experiencing. Generate return authorization forms to provide to the customer and warehouses. Review freight issue and enter replacement orders for missing products/ damages in transit shipments. Place inventory on hold as requested by Sales Representatives and Sales Agents request Process prior day warehouse paperwork to assist accounting with preparation of customer invoices. Provide information for various reports given to management. Input relevant paperwork from all orders into repository Qualifications Must have excellent written and verbal communication skills. Accurate with simple math formulas Understand and experience with Microsoft Office Suite. Experience using ERP Systems such as Sage and Dancik. Experience using CRM software such as Salesforce. Aptitude and interest in learning technology and driving productivity improvements. Must be a team player with excellent people and organizational skills. Experience with understanding and processing multifaceted orders. Must be a self-motivated and independent-thinking individual. Experience communicating within an organization and externally with customers. Physical Demands & Work Environment Work schedule is generally Monday – Friday, 8:00 am – 5:00 pm EST. Level of physical activity (walking, sitting/standing at a desk) is required for this job. Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays)

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