Customer Service Representative/Administrative Assistant

1 month ago

Hartford, United States FastSigns Full time

Customer Service Representative/Administrative Assistant

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best We don’t consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? RESPONSIBILITIES Serve as first point of contact for walk-in, email, E-commerce and telephone customers. Develop annual sales plan with Franchisee or Center Manager, detailing activities to follow during the fiscal year. Demonstrate the ability to carry on a business conversation with customers and decision makers. Consultative sell and make recommendations to prospects and clients using various products and Brand Standards. Identify sales prospects and contact these using a “drill down” and “share of wallet” concept. Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail and email. Follow up on new leads and referrals resulting from telephone, marketing and email activity. Develop a complete understanding of pricing and proposal models. Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting). Communicate with customers on order status and changes to the production schedule. Execute a variety of marketing functions: In-center database mailings based on targeted POS lists, thank you cards 5-7 days after order is picked up, implement a call-mail-call program, distribute press releases regarding center activities, execute FASTMAIL campaigns, etc. Maintain an attractive retail environment (clean, organized and functional). Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date. Prepare status reports, including activity, closings, follow-up, and adherence to goals for weekly sales meetings. Participate in center staff and sales meetings. Assist in the implementation of company marketing plans as needed. Perform market research, competitive shops and customer surveys. Identify and resolve customer satisfaction issues. Establish and maintain effective team relationships with all support departments. Adhere to all company policies, procedures and business ethics codes. Contact customers within 3-5 days of order pick-up/delivery to confirm customer satisfaction. Participate in and practice the brand mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center. Serve as a backup for answering the phone if the Franchisee, manager and sales/service employees are busy assisting other customers. Assist at the front counter as needed. Understand the sales process enough to consult with customers to determine project needs and solutions. ADDITIONAL RESPONSIBILITIES Participate in marketing events such as open house(s) and telemarketing programs. Assist in collection of account receivables. Coordinate shipping schedules and delivery of merchandise and services. At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

#J-18808-Ljbffr

  • Customer Service Representative/Administrative Assistant

    3 months ago

    Hartford, United States FastSigns Full time

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for...

  • Customer Service Representative

    11 hours ago

    Hartford, Connecticut, United States Community Renewal Team Full time

    Job DescriptionJob Title: Call Center RepresentativeDepartment: EnergyFLSA Status: Non-exemptReports to: Call Center SupervisorJob SummaryThe Community Renewal Team is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer...

  • Customer Service Representative

    4 weeks ago

    Hartford, United States The Hartford Full time

    Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. Provide Exceptional Customer Service experience to our policyholders in every in Customer Service Representative, Customer Service, Representative, Internet, Retail

  • Customer Service Representative

    4 weeks ago

    Hartford, United States CVS Pharmacy Full time

    Free Parking. Full- Service Cafeteria with Coffee Kiosk and Vending Machines. Onsite Fitness Center. Colleague Resource Groups. Answers questions and resolves issues as a single-point-of-contact based on phone calls from members, plan sponsors, and Customer Service, Customer Service Representative, Customer Experience, Representative, Retail

  • Customer Service Representative

    2 months ago

    Hartford, United States Wheeler Clinic Full time

    The Customer Service Representative (CSR) performs functions related to the enrollment of new clients. The CSR registers new clients, obtains basic insurance information and enters data in the Electronic Health Record (EHR). CSRs will be cross trained to work at each site location, performing administrative, scheduling and backfill functions. CSRs will be...

  • Customer Service Representative

    2 months ago

    Hartford, United States American Leak Detection Full time

    The Customer Service Representative at American Leak Detection of NAME is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the NAME area. Benefits for our...

  • Customer Service Representative

    1 month ago

    Hartford, United States SAINT SOLUTIONS INC Full time

    Benefits/Perks Competitive Compensation Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our...

  • Customer Service Representative

    2 days ago

    Hartford, Connecticut, United States Precision HR Solutions Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Precision HR Solutions. As a key member of our transportation department, you will be responsible for providing exceptional customer service to parents and school districts with transportation needs.Key ResponsibilitiesProcess transportation change requests and...

  • Customer Service Representative

    4 months ago

    Hartford, United States SAINT SOLUTIONS INC Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer...

  • Customer Service Representative

    4 months ago

    Hartford, United States SAINT SOLUTIONS INC Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer...

  • Customer Service Representative

    3 weeks ago

    Hartford, Alabama, United States Family Dollar Full time

    Grow your career with Family Dollar, the nation's leading discount retailer As a Customer Service Representative, you will:Provide customer engagement in a positive and approachable manner; Accurately handle customer funds and process transactions using the POS system; Remain constantly aware of customer activity to ensure a safe and secure shopping...

  • Customer Service Representative

    2 weeks ago

    Hartford, United States Signicast Full time

    Signicast - Hartford Facility, 1800 Innovation Way, Hartford, Wisconsin, United States of America Req #244 Signicast is the industry’s leading investment casting manufacturer. Through the hard work and dedication of our employees, we satisfy our customer's needs by safely delivering a quality product on-time, at a competitive price. Working at Signicast...

  • Customer Service Representative

    3 weeks ago

    Hartford, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver...

  • Customer Service Representative

    2 weeks ago

    Hartford, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...

  • Customer Service Representative

    2 weeks ago

    Hartford, United States Complete Staffing Solutions Full time

    Call Center Representative 2 Openings Salary: $19.64/hour Location: Farmington, CT Hours: 40 hours/week, 8am-4:30pm Job Requirements At least 1-2 years of medical call center experience Must have strong customer service experience Experience working in a medical hospital or outpatient medical office Epic experience Experience answering calls and scheduling...

  • Client Service Representative

    12 hours ago

    Hartford, Connecticut, United States Pilot Freight Service Full time

    Customer Care AgentJob Category: Stations-Northeast Requisition Number: CUSTO004268Job OverviewPilot Freight Services is seeking a dependable and skilled Customer Service Agent for our operations.POSITION SUMMARY:The Customer Service Agent 2 plays a vital role in delivering exceptional service to all callers. The primary responsibilities include managing...

  • Customer Service Representative

    2 months ago

    Hartford, United States Be Brilliant Marketing Group Inc Full time

    Job DescriptionJob DescriptionThrough our dedicated associates, Be Brilliant Marketing Group delivers essential services and solutions on behalf of Fortune 100 and 500 companies creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Alterations Customer Service Representative

    2 months ago

    Hartford, United States David's Bridal Full time

    Alterations Customer Service Representative Minimal weekday hours required (join for weekends only!) $400 bonus for every referral hired with NO LIMIT * Competitive hourly pay rates & team bonus Get Paid Early! * Additional terms and conditions apply. At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the...

  • Customer Service Representative

    6 days ago

    Hartford, Illinois, United States Aldi Inc. Full time

    Advance your career with one of the fastest expanding grocery retailers in the nation. As a key player in our store, whether in the role of a Sales Associate, Cashier, or Stock Clerk, you will represent ALDI and work collaboratively with your colleagues to ensure a remarkable shopping experience for our customers. This involves maintaining product...

  • Customer Service Representative

    1 month ago

    Hartford, United States The Hartford Full time

    Promote digital self service capabilities. Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. Assisting customers over the phone?. Customer Service Representative, Customer Service, Representative, Internet, Retail