Customer Service Representative

3 weeks ago

Hartford, United States Signicast Full time

Signicast - Hartford Facility, 1800 Innovation Way, Hartford, Wisconsin, United States of America Req #244 Signicast is the industry’s leading investment casting manufacturer. Through the hard work and dedication of our employees, we satisfy our customer's needs by safely delivering a quality product on-time, at a competitive price. Working at Signicast means becoming part of a world-class company. With industry-leading Total Rewards package and the potential to grow your career with us. Signicast doesn’t just invest in you— we help you invest in a future Customer Service Representatives are responsible for meeting a high level of customer satisfaction and knowledge within the customer-assigned markets. You will develop strong relationships with customers, and connect with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs, and improve the entire customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded from time to time to include other duties and responsibilities, as management may deem necessary. Comply with all safety and health guidelines, quality standard practices/procedures, and housekeeping standards Provide world-class customer support by identifying issues, devising solutions, and accepting ownership of the results Build long-term and mutually beneficial relationships with existing and new customers at all levels of the assigned customer’s organizations Develop and maintain an in-depth knowledge of the assigned customers, market challenges, behaviors, market trends, and opportunities Coordinate the involvement of company personnel, including support, service, and management resources in order to meet customer performance metrics and customers’ expectations Conduct regular off- or on-site business review meetings with customers Communicate the progress of monthly/quarterly customer initiatives to internal and external stakeholders Proactively lead assigned customer planning and forecast processes Assist with high-severity requests or issue escalations as necessary Actively engage in customer negotiations, due diligence, strategy, and other business and customer development requirements Maintain consistent communication and timely follow-up with customers and be available and responsive to their real-time needs QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: This position requires at least an associate’s degree or a demonstrated educational or training path toward professional growth. Must possess good computer skills and be able to learn new skills as needed. Minimum of five years of experience in large/strategic customer management. Benefits: Our Total Rewards program offers world class benefits for this full-time position: Medical Insurance-PPO & HDHP HSA within 61 days of your start date Wellness Program Life Insurance Short-term & Long Term disability Quarterly Performance Bonus 401k Matching up to 5.5% Tuition Reimbursement On-site Fitness center On-site Chiropractor (Hartford Only) What a Career at Signicast Looks Like: Signicast offers a breadth of opportunities from career development planning to help our employees grow into their next position through individualized planning and training to in-depth leadership development for our next generation of leaders. Signicast provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr

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