Revenue Operations Specialist

1 month ago

Jonesboro, United States Ritter Communications Full time

Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Today, Ritter Communications serves over 100 communities and more than 45,000 customers across Arkansas, northeast Texas, southeast Missouri, and west Tennessee. The company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the Mid-South. Ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience.

We are looking for an experienced Revenue Operations Specialist to join our team

General Summary:

The Revenue Operations Specialist is responsible for supporting a variety of functional groups by assisting with new market launches and working to create and maintain effective revenue initiatives. This role partners with leadership to own process improvement, adherence, maintenance, and creation of documentation for revenue generating departments. The Revenue Operations Specialist is responsible for monthly reporting and compliance to ensure the goals and objectives of revenue generating departments are kept on track. By providing the organization with strategic data insight, the Revenue Operations Specialist will assist in facilitating the acquisition, retention, and growth of B2B and B2C customers in support of targeted revenues. This role is responsible for highly sensitive information and must ensure the confidentiality of records and information.

The position requires a balance of data/technical expertise, organization and attention to detail. This individual must be able to maintain confidentiality, exercise judgment and make decisions consistent with the job responsibilities.

Essential Job Functions:

  • Monitors CRM by ensuring proper usage, observing data integrity, generating and maintaining a wide variety of reports used by finance, marketing, various department directors and executive team members;
  • Builds strong working relationships within the sales group and other internal functions including Marketing, Customer Care, Service Delivery and Product Development;
  • Responsible for assisting with sales compensation processes including; confidentiality, adherence, decision making, developing new commission plans, creating supporting documentation, maintaining and modifying existing processes for efficiencies;
  • Administers daily, weekly, monthly, quarterly, annually recurring reporting packages including; updating, distributing, investigating data fallout, and making changes based on evolving processes;
  • Identifies reporting discrepancies and monitors various software platform usage in order to ensure end-user compliance with company standards;
  • Creates, updates and maintains internal process and customer collateral, training materials, etc.;
  • Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;
  • Performs all other related duties as assigned by the Revenue Operations Manager.
Knowledge, Skills, and Abilities:
  • Knowledge of telecommunications industry, operations, and sales process;
  • Knowledge in operating various software programs including advanced proficiency with Microsoft Excel, PowerPoint and Outlook; Knowledge of CRM systems such as Salesforce preferred;
  • Ability to gather information from various data sources, combine and consolidate information in order to create advanced reporting for use in lead management, forecasting and budgeting;
  • Ability to review or create processes and procedures for maximum efficiency;
  • Ability to communicate clearly and professional, both verbally and written to all levels of sales personnel, various departments and senior level management;
  • Ability to facilitate functional team meetings and translate business needs into processes and procedures that best meet organizational requirements;
  • Ability to work under pressure and meet critical deadlines;
  • Ability to work independently and pay close attention to detail with little direction;
  • Ability to maintain high levels of accuracy and confidentiality
  • Ability to exercise sound judgement and make decisions consistent with the job responsibilities;
  • Ability to solve problems with decorum and make sound decisions using information at hand;
  • Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.


Education and Experience:

Bachelor's degree in Business Administration, Finance or equivalent and one year of experience in telecommunications or other technology industry preferred.

Education and Experience:

High school diploma or GED and previous experience in a customer service, order management or operations role is required. Experience in a sales coordination-based role is a plus.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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