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Administrative Support I

3 months ago

Dearborn, United States ACCESS (MI) Full time
Job Title: Administrative Support I

Job Status: Part-time (up to 28 hours)

Bilingual Arabic preferred

Job Summary: Under direct supervision, the Administrative Support I uses basic skills obtained through experience and training to provide clerical support to an assigned functional area.

Essential Duties and Responsibilities:
  • Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination
  • Take and deliver messages as needed
  • Schedule appointments and admissions for clients and set up client reminders as needed
  • Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients
  • Distribute documentation to appropriate destination
  • Provide a welcoming, informative presence at assigned workstation
  • Be cognizant of surroundings and notify a supervisor of suspicious/threatening behavior
  • Account for the safety and security of the building
  • Greet visitors, determine service need and direct to appropriate area/individual
  • Type, copy, file and fax documents as needed
  • Prepare and sort mail
  • Order supplies as needed
  • Maintain agency confidentiality and clients' privacy
  • May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups
  • May enter routine data into database software.
  • May prepare client/patient forms and files (hardcopy and/or electronically)
  • May assist in gathering data for regular reporting based on assigned functional area
  • May perform standardized testing according to established guidelines and procedures including performing hemoglobin testing, obtaining weight and measurements and documenting results based on assigned functional area
  • Operate standard office equipment and use required software applications
  • Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities:

Knowledge of:
  • Basic concepts, principles and practices of office administration
  • Billing systems, co-pays, deductibles and insurance verifications as well as referrals and prior authorizations based on assigned functional area
  • Basic medical terminology based on assigned functional area
  • OSHA standards and universal precautions based on assigned functional area
Skill in:
  • Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
  • Operating electronic medical record software based on assigned functional area
  • Operating database software based on assigned functional area
  • Operating MI WIC database based on assigned functional area
Ability to:
  • Communicate effectively, both orally and in writing.
  • Organize and prioritize multiple tasks and meet deadlines
  • Provide a high level of customer service to both internal and external contacts
  • Work independently as well as collaboratively within a team environment
  • Maintain confidentiality of agency and client information
  • For the Medical clinic - ability to use medical terminology
Educational/Previous Experience Requirements:
  • Minimum Degree Required:
    • High school diploma or GED equivalent
~and~
  • At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications:
  • Licenses/Certifications Required at Date of Hire: None


Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: None generally required

Working Environment: Climate controlled office