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Customer Service Representative

2 months ago

Ocala, United States CONSOLIDATED WATER GROUP, LLC Full time
Why CWG?Great Starting Pay ~ Commission Eligible ~ Full Benefits including 401(k) with Company Match ~ Tuition Reimbursement ~ Growth Opportunity ~ Job Stability ~ & SO MUCH MORE

Responsibilities:

Culligan (Consolidated Water Group) is seeking an individual experienced in customer-focused positions. The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water.

The goal of this position is to supply a superior level of service that exceeds the customers' expectations. To be a successful customer service rep, you should be detail orientated, organized, and have strong interpersonal and communication skills. Culligan offers competitive wages and a generous benefits package.

Specific Job Function:
  • Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
  • Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
  • Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
  • Answer customer inquiries on the telephone.
  • Schedule service and delivery orders. Coordinate schedules with the service/operations team.
  • Bill service, delivery, and new installation orders.
  • Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Follow all rules and regulations pertaining to safety and Culligan policies.
  • Complete any other responsibilities as assigned.
Job Requirements:
  • High school diploma or GED.
  • Minimum two years of customer service experience preferred.
  • Proper phone etiquette.
  • Strong time management and project management skills.
  • Proficient in Microsoft Office (word, excel, outlook).
  • Excellent communication skills, both written and verbal.
  • Bi-Lingual (Spanish) preferred.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position.

ResourcefulnessCustomer FocusTeam Player

AdaptabilityIntegrityDetail Orientated

CommunicationAccountabilityOrganization

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