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Loan Document Specialist

2 months ago

Tempe, United States Carvana Full time
Verification Advocate/Loan Document Specialist (Hybrid)

Start Date: 9/16/24

We are looking for adaptable individuals that have strong attention to detail and are passionate about working in a fast-paced environment. This role is a phone-based, customer-facing position responsible for educating customers on the underwriting/loan process and reviewing important account documentation.

You will be trained to understand policies and regulations across all 50 states, acting as the friendly voice of Carvana while you assist customers through the loan verification process, and ensure compliance with underwriting policies. Interested? Check out more details on the role below
Salary + benefits + perks:
  • Full-time hourly rate starting at $18/hour and the ability to make a minimum of $2+/hr by the end of year 1 (must be in good standing).
  • Performance-based incentive programs that allow team members to earn up to $1,100 bonus per month
  • 100% Company Paid Healthcare Premiums, Dental, and Vision benefits
  • 401(k) with Carvana Match
  • Generous paid time off (104 hours of vacation time in your first year) and your birthday is a holiday
  • A multitude of perks including tuition reimbursement, student loan repayment, discounts on vehicles, benefits for your pets, and much more
  • Hybrid work schedule after training (7 weeks) and demonstrated proficiency
Training
  • Mandatory paid training will be 7 weeks; No time off will be granted during the training period
  • You will be required to meet minimum performance expectations and demonstrate proficiency to graduate training.
Once training is completed, various work shifts apply depending on business needs. Our team works in a shift environment between the hours of 5:00 am-7:00 pm Monday-Saturday, and 7:00 am-4:30 pm Sunday's, and may include holidays. Schedules may change based on business needs and will require flexibility.

About the role:We're looking for forward-thinking, fast learners with at least 3 years of professional experience working in a fast-paced, detail-oriented, production-driven role to join our Verification team:
  • Being the voice of Carvana as you guide customers through the purchase process, answer their questions, and review and approve their documents.
  • Field inbound calls and make outbound calls with a high sense of urgency and close attention to detail.
  • Ensure compliance with underwriting policies and stay up-to-speed on policy and procedure changes.
  • Verify loans for customers purchasing vehicles through Carvana financing or a third-party institution.
  • Utilize and navigate between multiple internal and external software tools to assist in the underwriting process (e.g. consumer credit bureaus, and other internet sources).
  • Collaborate with internal teams at Carvana to help resolve customer issues and keep the purchase process moving.
  • Other duties as assigned.
What we require:
  • 3+ years of professional experience in a fast-paced, detail-oriented, quality-focused production driven role
  • 1+ years of experience in banking, financial services, insurance, and/or related industry
  • College Degree+ preferred
  • You are tech-savvy. You can navigate multiple systems, learn new tools, and effectively troubleshoot
  • You are resilient - Have the ability and willingness to learn new things and apply that learning to perform successfully.
  • Must be able to maintain composure and efficiently problem solve during escalated situations, always putting forth a solution oriented mindset
  • Critical thinker and the ability to make appropriate judgment calls
  • Ability to work at least one weekend day per week (Saturday OR Sunday).
  • Ability to read, write, speak, and understand English
  • Ability to handle phone calls for up to 10 hours a day
It would be great if you also had:
  • Bachelor's degree
  • Internships or Volunteer Experience
  • Certification(s)

Carvana is fast-paced, dynamic, and ever-changing. This is a full-time, hourly position. Our work hours may flex up during busy months (Tax Season/Black Friday) and flex down at certain times of the year due to business needs. Depending on call volume, overtime may be required.
Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.