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Customer Service Tech Support

1 month ago

Salem, United States Manpower Full time

Our client, a leading provider of access control solutions, is seeking a Customer Service Assistant to join their team. As a Customer Service Assistant, you will be part of the Technical Support department supporting end-users of electronic lockboxes and access keys. The ideal candidate will have excellent telephone skills, strong customer service skills, and a passion for providing technical support assistance to end-users.

Job Title:Customer Service Tech Support

Location: Salem, OR

Pay Range: $17.00per hour

What's the Job?

  • Provide inbound technical support assistance for electronic lockboxes and access keys via telephone
  • Multi-task tools and screens to perform technical support assistance in an efficient and effective manner
  • Maintain courteous and professional communication with end-users
  • Determine call resolution and document calls appropriately
  • Apply established customer satisfaction skills to resolve issues with end-users providing a positive customer service experience

What's Needed?

  • 1 year of experience in a customer service role
  • High School diploma or GED
  • Excellent telephone skills
  • Strong customer service skills
  • Ability to work flexible hours, including early mornings and/or weekends

What's in it for me?

  • Opportunity to work with a leading provider of access control solutions
  • 40 hours per week with occasional opportunities for overtime
  • On-site office call center environment
  • Support of additional skillsets, projects, and opportunities may be available
  • Attendance and punctuality are essential functions of the position

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.