Airport Guest Service Agent

2 months ago

Sacramento, United States Hawaiian Airlines Full time

Title Airport Guest Service Agent Description **Interview Schedule**

The interview process consists of the following:

- A 20-minute telephone interview

- A 60-minute group video interview

- A 30-minute in-person final interview

Travel to/from the interviews and any subsequent relocation expense are the responsibility of the candidate.

Candidates successful in the interview process may be invited to classroom training at the Sacramento International Airport. Training is held Monday - Friday, 8 hours per day, and is unpaid.

**Position Overview**

Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.

Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.

**Pay and Benefits**

This position is represented by a union collective bargaining agreement. The current pay for this position is $14.00 per hour.

This position is part-time with a minimum of 19 hours per week scheduled. Flight benefits are offered.

**Work Schedules**

This position is covered by a collective bargaining agreement. Work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift

Shifts are 4 days per week, a minimum of 19 hours per week. We ask that you are open to the morning and evening shift.

* Morning shift as early as 4:30 pm.

* Evening shift starts at 6:30 pm.

* Shifts can be either in the morning or a combination of morning and evening.

Work schedules are set, however may change throughout the year should flight schedules change. Shifts may be extended before or after the scheduled end time based on operational need.

Requirements **Minimum Requirements**

* Legally authorized to work in the United States

* Minimum age 18 years old

* Possess at least a high school diploma or equivalent

* Valid drivers license issued in the United States (drivers permits and provisional drivers licenses not allowed)

* Ability to lift up to 70 lbs. when checking in guests bags

* Ability to work any shift awarded

* Ability to complete pre-employment drug test and if hired, random drug testing

* Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)

* No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position. Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.

**Preferred Qualifications**

* Airline experience

* Customer service experience in the hospitality industry

**About Hawaiian Airlines**

Hawaiian has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys by *Cond Nast Traveler*, *Travel + Leisure* and *TripAdvisor* have placed Hawaiian among the top of all domestic airlines serving Hawaii.

Now in its 92nd year of continuous service, Hawaiian is Hawaii's biggest and longest-serving airline. Hawaiian offers nonstop flights within the Hawaiian Islands, between Hawaii and more U.S. gateway cities (16) than any other airline, as well as service connecting the islands with Japan and South Korea. As a result of the COVID-19 pandemic, Hawaiian has temporarily suspended service in Australia, New Zealand, American Samoa and Tahiti.

The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at .

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at . Follow Hawaiians Twitter updates (), become a fan on Facebook (), and follow us on Instagram (). For career postings and updates, follow Hawaiians page.

For media inquiries, please visit Hawaiian Airlines .

* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

* Please view Equal Employment Opportunity Posters provided by OFCCP .

* The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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