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Member Services Manager
2 months ago
Description
At Sportsclub Greenville, we believe in living your best and that means working your best too
In this exciting role, you will oversee the daily operations of our Member Services department.
Why join Sportslcub? It's about our core values; People First, Community, Consistent Excellence, Continuous Improvement and most importantly Have Fun
FLSA Classification : Nonexempt
Reports to : General Manager
Job Description
Summary/objective
Oversee the day-to-day running of the Member Services department. Responsible for hiring, training, and supervising staff, ordering supplies, resolving customer complaints, and ensuring a high level of customer service.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Create and foster a team culture which is centered on achieving goals with high level of customer service
Responsible for ensuring the hiring and training of team members
Develop an adequate staffing plan and team schedule
Monitor team member productivity, provide constructive feedback and coaching
Maintain the logo shop inventory
Conduct periodic and annual team performance evaluations
Keep team and members informed of events and activities and encourage participation
Support and handle member issues; make decisions in consideration of the club’s policies and procedures
Create and support special events to promote department and club
Maintain regularly scheduled hours on department schedule
Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club
Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors
Collaborate with Member Service Directors at other acac sites to share best practices and implement universal protocols and policies
Requirements
Physical demands
Must be able to stand, walk, sit, lift, stretch, reach and bend throughout a shift
Ability to work varied shifts including days, evenings, weekends, and holidays
Required competencies, education, and experience
College Degree preferred, High School diploma required
Prior experience in a customer service position required
Prior experience with leading and supervising teams preferred
Must be exceptionally customer service oriented
Ability to communicate effectively verbally and in writing
Proficient computer skills
Company Expectations
Read, sign, and abide by the policies included in the Team Member Handbook
Park in team member designated areas
Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
Assist with Service Days
Willingness to assist with acac programs, special events, or activities outside your department
When supervisor or team members calls or emails, promptly return contact
Exhibit a positive attitude at all times
Deliver outstanding service to members and guests with friendliness, direct eye contact, a pleasant demeanor at all times
Affirmative Action/EEO statement
acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.
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