Member Services Representative Shift Lead

5 months ago


Greenville, United States Planet Fitness Full time
Grow with us
We are looking for leaders

Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations

But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties and Responsibilities- Provide an exceptional customer service experience.

  • Assist in recruiting, hiring, and developing an entire team of high performers
  • Assist General Manager with staff oversight and management
  • Assist in scheduling and supervising staff.
  • Assist in ensuring entire team is providing a world class member experience at all times
  • Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise
  • Involved in all front desk related activities including but not limited to:
  • Check members into the system.
  • Take prospective members on tours then assist them with the new account sign-up process
  • Facilitate needed updates to member's accounts.
  • Contribute to and assist in oversight of detailed cleaning in all areas of the facility.
  • Assist in supply ordering, within club needs and budget parameters.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.
Qualifications/Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 year of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter commercial cleaning products during shift.
  • Our team players and members are our top priority That's why we are following super-strict safety and cleaning protocols.
  • Mask up All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
  • Squeaky Clean We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
  • Social Fitnessing We offer a touch-less check in for our members and promote keeping a safe distance between all.
  • Need a day off? Full time employees have paid leave to take a break
Benefits & Perks
  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
  • Every Team Player receives a FREE Planet Fitness Black Card Membership
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
  • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players


What are you waiting for? APPLY TODAY

Compensation: $11.50 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Greenville, United States Spectrum Health Full time

    Starting pay is per hour or higher depending on years of experience. Practice and Culture This position will be a lead for schedulers at 6 community cancer centers acting as a subject matter expert on scheduling workflows and providing training to staff that are involved in provider scheduling such as Patient Service Representatives, Medical...

  • Customer Service Lead

    1 month ago


    Greenville, South Carolina, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for our...

  • Customer Service Lead

    4 weeks ago


    Greenville, South Carolina, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for our...

  • Customer Service Lead

    1 month ago


    Greenville, South Carolina, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for our...

  • Customer Service Lead

    4 weeks ago


    Greenville, South Carolina, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to drive sales and customer satisfaction.Key...

  • Customer Service Lead

    2 weeks ago


    Greenville, South Carolina, United States Circle K Full time

    Lead Customer Service Representative Opportunity at Circle KAs a Lead Customer Service Representative at Circle K, you will play a key role in providing exceptional customer service and ensuring a positive shopping experience for our customers. Your responsibilities will include:Key Responsibilities:Providing prompt and courteous customer service, resolving...


  • Greenville, South Carolina, United States Global Lending Services Full time

    Job OverviewGlobal Lending Services (GLS) is a leading provider of affordable auto financing solutions. We are seeking a highly motivated and detail-oriented Customer Service/Collections Representative to join our team.This role is ideal for individuals who are dependable, people-oriented, and achievement-oriented. As a Customer Service/Collections...

  • Shift Lead

    1 month ago


    Greenville, Alabama, United States Your Papa John's Full time

    Job OverviewPapa John's is seeking a motivated and customer-focused Shift Lead to join our team. As a Shift Lead, you will be responsible for ensuring seamless operations, delivering exceptional customer service, and leading a team of dedicated employees.Key ResponsibilitiesManage cash handling duties, including POS and Shift Reports.Monitor and maintain...


  • Greenville, South Carolina, United States Global Lending Services LLC Full time

    Why Choose Global Lending Services LLC?At Global Lending Services LLC, we understand the importance of accessible and reliable transportation in leading productive work and personal lives. Our mission is to provide affordable auto financing options to more people, empowering them to meet their transportation needs. Our CultureWe're a team of over 1,000...


  • Greenville, United States State Employees' Credit Union Full time

    If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!PurposeThe Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch...


  • Greenville, South Carolina, United States Family Trust Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and experienced Member Service Consultant II to join our team at Family Trust Federal Credit Union. As a key member of our branch team, you will be responsible for providing exceptional member service, processing transactions, and promoting credit union products and services.Key ResponsibilitiesProvide prompt,...


  • Greenville, South Carolina, United States Global Lending Services LLC Full time

    Why Choose Global Lending Services LLC?At Global Lending Services LLC, we believe that access to affordable transportation is essential for leading productive work and personal lives. Our mission is to provide innovative solutions for individuals and families to meet their transportation needs. Our CultureWe are a dynamic and adaptive organization that...


  • Greenville, South Carolina, United States Doctors CareUCI Medical Affiliates, Inc. Full time

    Job Title: Patient Services Representative Job Summary: We are seeking a highly skilled Patient Services Representative to join our team at Doctors Care Berea. As a Patient Services Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff. Key Responsibilities: * Greet patients...


  • Greenville, South Carolina, United States Ajilon Full time

    Ajilon Customer Service Representative Job SummaryAs a Customer Service Representative at Ajilon, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and customer profiles. You will also verify customer billing information and shipping addresses, and function efficiently and...


  • Greenville, United States Crunch Fitness Full time

    Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any...


  • Greenville, United States Crunch Fitness Full time

    Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any...


  • Greenville, South Carolina, United States Doctors CareUCI Medical Affiliates, Inc. Full time

    Job Summary:We are seeking a highly skilled Patient Services Representative to join our team at Doctors Care Berea. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.Key Responsibilities:• Greet patients and assist with paperwork• Maintain the...


  • Greenville, South Carolina, United States McGriff Insurance Services Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Client Service Representative to join our team at McGriff Insurance Services. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProvide...


  • Greenville, South Carolina, United States Doctors CareUCI Medical Affiliates, Inc. Full time

    About UsDoctors Care/UCI Medical Affiliates, Inc. is a leading provider of non-medical management and administrative services to healthcare facilities throughout South Carolina.Job SummaryWe are seeking a highly skilled Patient Services Representative to join our team. The successful candidate will be responsible for providing exceptional customer service,...


  • Greenville, Texas, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a leading pizza delivery company with a passion for providing exceptional customer service. Our team members are the backbone of our success, and we're looking for talented individuals to join our crew.Job SummaryWe're seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you...