Receptionist

4 weeks ago

Boston, United States REQ Solutions Full time

Title: Receptionist/Directory Assistant II

Location: 23 Drydock Ave, Boston, MA 02210 (Onsite)

Duration: 12 Months Contract to Hire

Job Description:

  • Our receptionist/concierge is responsible for providing superior customer service to our clients, visitors, and employees.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Maintain professional appearance of building lobby and reception area.
  • Ensure meeting rooms serviced appropriately prior to meetings/events and assist with large events set up, room reservation, planning, and execution.
  • Coordinate with build space manager and ensure liability waivers are signed and recorded before entering the Tech center.
  • Receive/ distribute mail and perform shipping functions for facility.
  • Function as a liaison between event coordinators, customers, vendors, and visitors.
  • Support, manage visitor tours and function as an ambassador to event coordinators.
  • Create new access badges (all types) and assist visitors for meetings.
  • Ability to demonstrate excitement and pride to be part of the Autodesk team.
  • Professionally manages all phone calls and routes callers and answers questions in a timely and courteous manner.
  • Manage card key access and/or photo ID system for building and grant access to employees.
  • Maintains security requirements by ensuring visitors and contractors sign visitor log and by distributing guest badges.
  • Alerts Security or Facilities staff of any disturbances or potentially issues.
  • May function as point of contact in case of an emergency or disaster, coordinating with Facilities staff.
  • Coordinate taxi service, van service or contracted bus service for large meeting and events.
  • Assist with events for company within the Conference Business Center and executive conference room which include room reservation, meeting preparations, and planning.
  • Uses company intranet to look up employees contact information.
  • Communicate with employees on site-specific issues.
  • Generate purchase orders using Ariba and manage expense in concur.
  • Distributes all outbound mail in time for daily departure by courier or USPS. Manages international shipping function and becomes familiar with relevant shipping rules and regulations.
  • Manages conference room bookings, loaner equipment (remote controls, adaptors, headphones, etc.) distribution.
  • Responsible for corporate transportation program which includes shuttles, Building parking, Garage Parking, and taxi service.

JOB REQUIREMENTS

  • Concierge/Front desk reception Minimum years of experience: 1-3 years
  • Professional appearance and demeanor
  • Energetic and detailed-oriented
  • Basic computer knowledge, i.e., MS Word, Excel, SharePoint a Plus
  • Customer Service experience
  • Organizational: Organization is necessary for someone in this position.
  • Ability to pass a comprehensive background check.
  • Problem solving: Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests.
  • Recordkeeping: May need to maintain guest records and supervise hotel staff members.
  • Minimum high school diploma or GED

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