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Customer Success Manager
1 month ago
The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make better decisions. Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders. Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you We come from more than 50 different countries and cultures and together we are creating the future of insurance.
YOUR ROLE
Customer Success team engages our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals. You will work with the rest of the Shift organization to uncover new ways to make Shift integrated into the client and to help improve our product.
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
YOUR RESPONSIBILITIES
Drive retention and growth of clients by understanding their business needs and helping them succeed
Enable successful roll-out of Shift technology to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
Identify opportunities for customers to act as Shift advocates (e.g. testimonials, case studies)
Collaborate closely with Sales, Data Science, PM, Partners to support pilot customers, renewals, and expansion opportunities
Marshall resources across the Shift organization as needed to support customers' needs
Identify opportunities within your client's
Fraud Detection and Claims management
strategy that can be improved via incremental usage of Shift's products and services;
Represent the voice of the customer to inform our sales process and product roadmap
Travel and meet with customers onsite to discover and understand their needs and help them develop an onboarding process and map an engagement plan;
YOU'VE GOT WHAT IT TAKES IF YOU
Are a
fluent business English speaker
Have at least 5 years of successful experience working within the insurance industry within claims or underwriting.
Have excellent communication skills; you know how to make complex things feel simple;
Can tailor communication to the customer's needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
Can manage multiple accounts simultaneously;
Have a university degree in a business related field or equivalent experience.
This role can be fully remote or based hybrid in our office in Boston, MA.
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we'd like to highlight:
Flexible remote and hybrid working options
Competitive Salary and a variable component tied to personal and company performance
Company equity
Focus Fridays, a half-day each month to focus on learning and personal growth
Generous PTO and paid holidays
Mental health benefits
2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.
At Shift we strive to be a diverse and inclusive workforce.
We welcome applications from and hire people who will contribute to the diversity of our company,
without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in
shift-technology.com
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.
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