Customer Success Manager
2 weeks ago
Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. It is our mission to enable manufacturers with the technology they need to drive innovation forward. We are a team of motivated and hardworking creators and doers. If you’re looking to have a direct impact on a Series B fast-scaling company that is revolutionizing an essential industry, read on and apply This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder. Your purpose: Customer Success is at the center of everything we do. As we add more features and capabilities to our platform, we are building a team that will focus on customer adoption, feature utilization, and enablement to maximize value realization for our customers. We are looking for a Customer Success Manager to join our team that will establish trusted relationships with our customers and internal teams that result in high satisfaction and renewal rates. Our Customer Success Managers work collaboratively with other internal teams to support customer needs throughout the lifecycle. The team will also partner with Product and Engineering teams to capture customer feedback and influence platform enhancements. This role owns post-implementation success and supports the customer evolution with The Paperless Parts platform. Customer Success Managers will become experts in manufacturing processes such as CNC machining, sheet metal fabrication, and 3D printing. Who you are: You’re an experienced Customer Success Manager with a proven track record of delivering positive outcomes for your customers. You practice extreme ownership and work collaboratively across the organization to mitigate risks and identify creative solutions to problems. You take a consultative approach with customers through leveraging product utilization data and you know how to effectively prioritize customer requests/requirements. You are also someone who cares deeply about helping customers achieve their business goals by understanding industry trends. Responsibilities: Develop and maintain a proactive engagement strategy for your customer base Own the risk mitigation, contract conversion, renewal and upsell strategy for each customer Understand org chart of your customers, and maintain engagement with appropriate stakeholders and decision makers Maintain and understanding of the health of your book of business, proactively identifying risk when it arises Drive feature utilization and adoption across the Paperless Parts Platform to ensure the customer is receiving the full value of our product Collaborate with Product teams to develop internal processes to learn, test, gather feedback on new product features, and develop ongoing customer education process Reassess customer needs throughout the lifecycle and engage appropriate stakeholders to implement solutions for ongoing success Use technology stack to understand customer enablement gaps and deliver training to mitigate risk Train new platform users in your customer base. Leverage data to identify critical customer challenges or blockers that could put customer renewal at risk and look to improve the current metrics that are tracked Assist in triaging customer issues and engage appropriate internal stakeholders to drive resolution Ensure high customer satisfaction and reference ability Update and maintain the CRM database with the most relevant account and relationship details Travel to customers as needed, COVID-19 vaccination recommended Requirements: 3-7 years experience in Customer Success, Sales or Account Management role with a technical focus, SaaS technology experience preferred High level of organization in your day to day operations- you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally Excellent problem solver, ability to work cross-functionally to deliver results Ability to work both independently and collaboratively, think creatively tackle challenges Experience in the manufacturing space, or a high-level understanding of manufacturing processes #J-18808-Ljbffr
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Customer Success Manager
2 months ago
Boston, United States Itrs Insights Full timeScope of role Customer Success is a newly formed department in ITRS with the goal to build value faster and to increase the sustainable profitability for both our customers and ITRS. We are looking for someone with the experience in B2B Customer success who can help scale up the department across multiple products and drive product adoption, identifying...
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Customer Success Manager
1 month ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
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Customer Success Manager
20 hours ago
Boston, Massachusetts, United States Seekup Strategies Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seekup Strategies. As a Customer Success Manager, you will be responsible for delivering an elite customer experience by employing a customer-centric approach.Key ResponsibilitiesOwn all aspects of customer relationships, including retention, expansion, and...
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Customer Success Manager
1 month ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
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Customer Success Manager
2 weeks ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
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Customer Success Manager
2 months ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
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Customer Success Manager
4 weeks ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
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Customer Success Manager
4 weeks ago
Boston, United States Ataccama Full timeWe are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...
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Customer Success Manager
1 week ago
Boston, United States Akoya Full timeThe Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...
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Customer Success Manager
3 weeks ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
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Customer Success Manager
2 months ago
Boston, United States ITRS Full timeAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and...
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Customer Success Manager
2 months ago
Boston, United States ITRS LLC Full timeAbout ITRS Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and...
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Customer Success Manager
2 months ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
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Customer Success Manager
3 months ago
Boston, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the...
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Customer Success Manager
3 months ago
Boston, United States DivvyCloud Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM’s mission...
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Customer Success Manager
3 weeks ago
Boston, United States Motion Recruitment Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to empower...
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Customer Success Manager
1 month ago
Boston, United States Nasuni Full timeDescription Customer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi-cloud...
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Customer Success Manager
2 weeks ago
Boston, United States Motion Recruitment Partners LLC Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products that streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to...
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Customer Success Manager
5 days ago
Boston, Massachusetts, United States SS&C Technologies Holdings Full timeJob Overview Position: Client Success ManagerLocation: Boston, MA | HybridAbout the Team:Are you ready to thrive in a vibrant atmosphere that merges finance and technology? SS&C Technologies Holdings, a premier provider of award-winning software and services for the global investment management sector, is on the lookout for a Client Success Manager. This...
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Customer Success Manager
2 months ago
Boston, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the CSM’s...
