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Customer Success Manager

2 months ago

Boston, United States Seaport Search Partners Full time

Customer Success Manager - Job Description

Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance.


We are looking for a motivated Customer Success Manager to join our Customer Success team, headquartered in Boston. As a Customer Success Manager, you will be responsible for maintaining customer relationships, ensuring they get world class customer experience. You will be working in a highly collaborative environment with a team of talented and passionate people.


Primary responsibilities:

  • Build and manage long lasting, customer relationships by communication, training and resolving issues quickly.
  • Drive retention, renewals, and upsell opportunities
  • Proactively evaluate customer sentiment and risk to avoid churn
  • Project manage and perform customer onboarding
  • Promoting to the customer the value of the product
  • Relay the voice of customers with internal teams, including Sales, Marketing, Product etc.
  • Assist in creating and delivering training
  • Manage up to 50 accounts


Requirements:

  • 4+ years of experience with account management in sales or customer success
  • Able to articulate data and metrics showing customer usage of product to management
  • Experience with SaaS products
  • Ability to communicate using technical language
  • Experience working in the security space
  • Strong communication skills, written and verbal
  • Experience working in a series A or B startup
  • Working at our Boston office 3 days a week, 2 days at home