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Customer Service Agent

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Depew, United States PrimeFlight Aviation Services Full time

Description INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you Perks of the job: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance Paid time off Growth potential _Part-time benefits could vary_ WHY WORK FOR PRIMEFLIGHT? We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale ABOUT US We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry Job Description Our Customer Service Agent plays a vital role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. Additionally, you will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence. WHAT IT'S LIKE TO WORK AS A CUSTOMER SERVICE AGENT You like working as a team, toward a common goal Enjoy working with internal and external customers worldwide Greet and assist passengers at the airport with check-in, boarding, and general inquiries Provide accurate information on flight schedules, gate assignments, and airport services Handle passenger check-in and baggage processing efficiently and courteously Assist passengers with self-service kiosks and online check-in procedures Resolve customer issues and complaints in a professional and timely manner Make announcements and keep passengers informed about flight changes and boarding times You have a great attention to detail Willing to go that extra mile You enjoy working with a team or individually to accomplish your tasks Like to build long term relationships with your customers Physical activity may include: Stand and walk for extended periods of time Ability to lift 70 pounds or more Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus) Qualifications Minimum age of 18 years old Ability to read, write, speak, and understand the English language, to include documents 1 year of customer service experience Comfortable working with computers, mobile devices, and tablets Ability to pass a drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.