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Customer Service Representative

2 months ago


Depew, New York, United States Clark Holdings Inc. Tim Hortons Full time
Customer Service Representative

We are seeking a friendly and energetic part-time Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, your top priority is providing exceptional guest experiences. You will have the opportunity to deliver outstanding customer service, process food orders, clean public spaces, and prepare food and beverage orders.

Responsibilities:
  • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Ensure coffee and products are always fresh and accurate by following our REV procedures.
  • Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
  • Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
  • Maintain speed of service targets by working efficiently and meeting customers' needs.
Requirements:
  • Excellent customer service skills with a friendly and welcoming attitude.
  • Ability to work in a fast-paced environment with a sense of urgency.
  • Strong communication and interpersonal skills.
  • Ability to work on a team and with multiple employees.
  • Attention to detail and ability to accurately process orders.
Working Conditions:
  • Frequent reaching and manual dexterity.
  • Continuous standing on tiled surfaces.
  • Use of headset for order processing at the drive-thru.
  • Ability to stand for long periods.
  • Frequent walking and occasional lifting of supplies/products.

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.