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Account Manager

1 month ago

Allentown, United States BDP International Full time

Share this job as a link in your status update to LinkedIn. Job Title Account Manager Education Bachelor's Degree Location Allentown - Allentown, PA 18106 US (Primary)

Manager Category Operations Job Type Permanent Job Description About PSA BDP: PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization. PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals. Account Manager The Account Manager plays a vital role within the organization and successfully supports various North American Clients. This role will manage day-to-day account activities and work with internal partners to ensure client expectations and overall satisfaction are met. These duties include providing Supply-Chain visibility and analytical solutions specific to each client's needs and coordinating the implementation of Supply-Chain related projects. The ideal candidate will bring a positive attitude, possess extensive Supply-Chain and Logistics knowledge, possess excellent written and verbal communication skills, and demonstrate the ability to multi-task and meet deadlines in a fast-paced environment. Gather substantial intel on the client's organizational structure to understand their supply chain and understand the key buying influences. Point of truth / assurance /information with dynamic shifts in domestic and global supply changes Maintain a working relationship with carriers, keeping in touch with changes in the market, new services, and sharing these changes with our customers and our associates. Addressing and fixing ongoing operational issues. Work within dynamic teams comprised of internal and external stakeholders utilizing multiple resources to achieve client and company solutions objectives. Develops and owns the client account planning process and lifecycle management, including quarterly business reviews and consistent touchpoints. Identify areas requiring sourcing events and sales opportunities Implementation of new clients & management of implementation project Manage projects from inception through delivery, ensuring completion of the project objectives on schedule. Liaison between the internal execution team and the client operations organization. Develop, Review, and adjust client-specific SOPs with the execution team lead. Drive, coordinate, and deliver all customer reviews, updates, and communications and articulate the value proposition of all product/solutions/services offerings. Establish customer-specific KPIs and provide direction for reporting and analytics with an internal analyst. Deliver analytics and interpretation of KPI information to the client. Develop and maintain a scorecard to present critical KPIs (including carrier/supplier performance) to the internal and external stakeholders. Exemption Type

Job Requirements Requirements: Bachelor's Degree in Supply Chain & Logistics or Business or a related field is preferred. 3-4+ years Supply-Chain, Logistics & Transportation experience. 2-3+ years of experience in Account OR Project Management. Strong organizational skills with an emphasis on multi-tasking and project management. Ability to read, analyze, and interpret general industry documentation/communications. Strong communication and presentation skills (verbal and written). Demonstrate and consistently execute problem-solving and negotiation skills. Demonstrate time management skills, proven ability to prioritize and plan work, set goals, and objectives through developing achievable plans. Demonstrate the ability to develop innovative approaches and ideas, display original thinking and creativity while generating opportunities and recommendations for improvement. Advanced computer skills, including full proficiency with Microsoft Office Suite. Strong analytical and investigative skills with an emphasis on multi-tasking. *** This is a great opportunity to advance your career Come join our growing BDP team***

BDP International - The Employer of Choice

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