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Call Center Agent

2 months ago

Charlotte, United States Fresh Form Draft Full time
Call Center Agent

Application Deadline: 4 October 2024

Department: Every Word Code

Employment Type: Full Time

Location: Charlotte, NC

Compensation: $17.50 - $24.00 / hour

Description

Job Title: Call Center Agent

Job Overview: We are seeking a motivated and customer-oriented Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound customer calls, providing product or service information, resolving issues, and ensuring customer satisfaction. Strong communication skills, patience, and a positive attitude are key traits for success in this role.

Key Responsibilities
  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Address customer inquiries, provide accurate information, and resolve complaints or issues.
  • Maintain detailed records of customer interactions and transactions using CRM systems.
  • Follow up with customers to ensure their issues are resolved and provide further assistance if needed.
  • Meet or exceed performance metrics, including call handling time, customer satisfaction, and issue resolution.
  • Adhere to company policies and procedures during interactions to ensure compliance and quality.
  • Stay informed about products, services, and company updates to provide accurate information to customers.
  • Escalate complex or unresolved issues to higher-level support when necessary.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional education is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Proficient in using computers and customer management systems (CRM).
  • Ability to multitask and manage time efficiently.
  • A positive attitude and a team-oriented mindset.
Benefits
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement plan with company match.
  • Professional development opportunities.
  • Fun and creative work environment.