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Director, Branch Operations

1 month ago

Fort Walton Beach, United States Harrison Gray Search and Consulting LLC Full time

Harrison Gray Search has partnered with top-tier provider of insurance, risk management, and employee benefit services to find their next Branch Operations Director in Fort Walton Beach.

Role

The Director will manage operations and strategy for the Fort Walton Beach and Pensacola branches, ensuring the efficient delivery of services, customer satisfaction, and operational excellence.

Responsibilities

  • Lead daily operations, aligning with organizational goals.
  • Mentor and develop high-performing service teams.
  • Manage workload and schedules to meet client needs.
  • Identify efficiency opportunities and oversee team growth.
  • Conduct performance reviews and manage improvement plans.
  • Maintain high customer service standards.
  • Implement process improvements for better efficiency and cost reduction.
  • Ensure compliance with regulations and company policies.
  • Monitor branch performance and report to the VP of Operations.
  • Support business development and market growth.
  • Oversee budget management and resource allocation.
Qualifications
  • Bachelor's degree preferred
  • 5+ years in commercial insurance
  • 7+ years in management with leadership and training experience
  • Excellent communication skills
  • Problem-solving and solution implementation abilities
  • Familiarity with AMS360 and ImageRight preferred
  • Strong organizational skills
  • High ethical standards
  • Team-oriented and collaborative
Benefits
  • Medical, dental, vision, and 401k with matching
  • Competitive base compensation


Note

This position description is intended to describe the level of work required of the person performing the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned

as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation for applicants and colleagues who need them for medical or religious reasons.

Equal Opportunity

Our client adheres to laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin, disability, military status, marital status, and other protected categories.

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