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Marketing Associate
2 months ago
- Answer incoming calls inquiring about home care services and follow proper procedures to onboard new clients.
- Educate prospective clients on service offerings and direct referrals where needed for prospects seeking additional services outside company's scope of care.
- Conduct follow up calls to past prospective clients.
- Assist Business Development Manager with specific marketing campaigns, events and outreach.
- Assist with organization of marketing collateral as needed.
- Utilize phone skills to perform regularly scheduled calls to inquire with social workers on pending discharges who might be in need of home care services.
- Maintain up to date data in sales software (CRM)
- Ongoing clean up and update of referral source database.
- Conduct regular new client surveys and well as research and develop a more streamlined, automated and/or more efficient customer experience feedback system.
- Utilize social media to communicate with prospective business partners, clients and caregivers.
- Write pertinent content for web site and blog posts.
- May develop referral relationships within a specified region or channel partner category.
- Exceptional oral, written and phone skills
- Proficiency in computer skills to include Microsoft Word, Excel, Canva as well as social media platforms with the ability to learn and utilize other software applications
- Home care knowledge preferred
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
Driver's license is required
An Equal Opportunity Employer - M/F/D/V
Meet requirements of Drug Free Workplace Act of 1988