Client Service Associate

2 months ago


Largo, United States G & P Properties Full time
Job DescriptionJob Description

We’re seeking a positive, personable customer service representative for a rewarding career opportunity You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started

Compensation:

  • $85,000 Expected First-Year Earnings through commission
  • Bonus potential
  • PTO and paid holidays
  • Stipend benefits
  • Growth Potential


Compensation:

$85,000 Expected First-Year Earnings through commission

Responsibilities:
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Ensure customer account information is up-to-date
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Communicate frequent customer suggestions to the team to troubleshoot
  • Manage cultivation of sales inquiries to convert leads to appointments
  • Qualify leads to accurately convey motivation, competition, and financial specifics to real estate agents
Qualifications:
  • High school diploma, G.E.D. or equivalent
  • Excellent active listening, interpersonal, and communication skills
  • Strong knowledge of customer interface and interaction
  • Competitive and winning attitude - Must want to be #1
  • Passion to hunt (cold-call), educate, and sell
  • Experience with an online Client Relationship Management (CRM) system


About Company

Keller Williams Preferred Properties (KWPP) is an independently owned real estate brokerage located in Upper Marlboro, MD. We specialize in residential sales and leasing, short sales, foreclosures/bank-owned REOs, and commercial sales & leasing.

Established in 2004, we are committed to providing uncompromising support to our agents servicing Maryland, Virginia, and the District of Columbia. As the #1 Real Estate brokerage in Prince George’s County, Maryland, and as one of the top Keller Williams Brokerages in the MD/DC region we dominate the market.



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