Front Desk Supervisor

2 weeks ago


Charlotte, United States Northwood Hospitality Full time
Front Desk Supervisor at The Ballantyne, A Luxury Collection Hotel

Who we are: The Ballantyne, A Luxury Collection Hotel is where our guests experience southern hospitality and luxurious resort amenities such as our Destination Day Spa for Wellness and Relaxation. Plus, our Gallery Restaurant that has exceptional cuisine that creates unique experiences for our guests. We are looking for motivated individuals who are passionate about exceeding guests expectations.

Job Summary: The Front Desk Supervisor oversees all front desk operations at the hotel. This includes the role of resident expert on all brand standards related to check-in and checkout procedures, guest services, and the general operation of hotel facilities.

Job Duties
  • Oversees and assists Front Desk Agents in checking guests in and out of the hotel in accordance with brand and company policy, to include confirming reservations, assigning rooms, processing payment and issuing/activating room keys.
  • Acts as a hotel ambassador by promptly and professionally greeting all guests.
  • Promotes and enrolls guests in the Marriott Bonvoy membership program, ensuring that members are appropriately recognized and all Marriott standards are met.
  • Provides assistance and answers guests' questions in person and via phone and email regarding the property, local areas of interest and area restaurants.
  • Responds quickly to and resolves guests concerns, to include resolving any late and/or disputed charges. Follows up to ensure guest satisfaction.
  • Trains newly hired Front Desk Agents and conducts regular brand and job-related training.
  • Generates a variety of reports related to front desk operations, including closing reports and the daily number of arrivals and departures.
  • Communicates regularly with Housekeeping, Engineering and Sales on room availability, VIP guests, room blocks, etc.
Education and Experience
  • High school diploma or equivalent; associates degree preferred
  • 2+ years of hotel front desk experience
  • Previous supervisory experience
  • Experience using point of sale systems preferred
Skills and Abilities
  • Excellent verbal and written communication skills
  • Detail oriented
  • Ability to prioritize and organize work
  • Strong time management skills
  • Proficient computer skills using Microsoft Office
  • Basic mathematical skills
  • Ability to work a flexible schedule, including evenings, weekends and holidays
Physical Requirements
  • Ability to stand for extended periods, sit, walk, talk, hear, reach, grasp and perform repetitive motions
  • Ability to push, pull, lift, carry or otherwise move up to 10 lbs.
Benefits:
  • 401k after 90 days, fully vested, company match to 3%
  • Medical (4 plan choices)
  • Dental (2 Plan choices)
  • Vision
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Awesome Paid Time Off policy
  • Marriott Hotel Discounts Worldwide
  • Northwood Hospitality Discounts
  • Discounts at our Gallery Restaurant and Spa

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
  • Front Desk Supervisor

    3 weeks ago


    Charlotte, United States Gold's Gym - North Charlotte Full time

    Position: Front Desk Supervisor Job Description: The primary focus of the Front Desk Supervisor will be controlling the day-to-day operations of the front desk staff, and also include, but not be limited to retail sales, membership sales, maintaining stock, member retention, customer satisfaction, and assisting General Manager in daily duties including:...

  • Front Desk Supervisor

    3 months ago


    Charlotte, United States White Lodging Full time

    Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. Responsibilities - Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know Front Desk, Supervisor, Department Manager, Hotel, Associate, Staff

  • Front Desk Supervisor

    3 weeks ago


    Charlotte, United States Gold's Gym International, Inc. Full time

    Front Desk Operations - Maintains a positive relationship with members, prospects and staff - Knows members on a first name basis - Assist with club programs to help increase member retention - Reviews and addresses Alert report daily - Helps run and Front Desk, Supervisor, Operations, Restaurant, Hotel, Staff

  • Front Desk Supervisor

    3 weeks ago


    Charlotte, United States Gold's Gym - North Charlotte Full time $24,000 - $30,000

    Job DescriptionJob DescriptionPosition: Front Desk SupervisorJob Description:The primary focus of the Front Desk Supervisor will be controlling the day-to-dayoperations of the front desk staff, and also include, but not be limited to retail sales,membership sales, maintaining stock, member retention, customer satisfaction, andassisting General Manager in...

  • Front Desk Supervisor

    2 weeks ago


    Charlotte, United States Gold's Gym Full time

    Position: Front Desk Supervisor Job Description: The primary focus of the Front Desk Supervisor will be controlling the day-to-day operations of the front desk staff, and also include, but not be limited to retail sales, membership sales, maintaining stock, member retention, customer satisfaction, and assisting General Manager in daily duties including:...

  • Front Desk Supervisor

    1 month ago


    Charlotte, United States Aloft Charlotte Ballantyne Full time

    Job DescriptionJob Summary: Under direction of the Guest Services Manager, the Guest Services Supervisor is responsible for the daily operation of the Front Desk & Re:fuel and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required aloft brand standards related to check-in and checkout...

  • Front Desk Supervisor

    1 month ago


    Charlotte, North Carolina, United States Aloft Charlotte Ballantyne Full time

    Job DescriptionJob Summary: Under direction of the Guest Services Manager, the Guest Services Supervisor is responsible for the daily operation of the Front Desk & Re:fuel and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required aloft brand standards related to check-in and checkout...


  • Charlotte, United States SREE Hotels LLC Full time

    We offer Daily pay! Access up to 50% of your earned wages after every shift. The SpringHill Suites by Marriott Charlotte City Center is currently hiring for an experienced Front Desk Supervisor. This is a full-time position and the person hired will need flexibility to work 7am-3pm or 3pm-11pm. Weekday and weekend availability is required. Complimentary...


  • Charlotte, North Carolina, United States Doubletree by Hilton Charlotte City Center Full time

    Job SummaryWe're seeking a highly motivated and experienced hotel front desk manager to lead our front office operations at Doubletree by Hilton Charlotte City Center. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.Key ResponsibilitiesFront Desk Operations: Direct and...

  • Front Desk Supervisor

    5 months ago


    Charlotte, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:We are looking for an energetic and experienced Front Desk Supervisor that can be a leader to our team. Seeking a candidate with previous hotel experience and is used to working in a fast-paced environment.Maintain standards of quality guest service.Achieve budgeted revenues and expenses and maximize profitability...


  • Charlotte, North Carolina, United States Gold's Gym Full time

    Job DescriptionJob Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and organized Front Desk Supervisor to join our team at Gold's Gym. As a Front Desk Supervisor, you will be responsible for overseeing the day-to-day operations of the front desk staff, ensuring exceptional customer service, and maintaining a positive and...


  • Charlotte, North Carolina, United States Gold's Gym Full time

    Job DescriptionJob Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and organized Front Desk Supervisor to join our team at Gold's Gym. As a Front Desk Supervisor, you will be responsible for overseeing the day-to-day operations of the front desk staff, ensuring excellent customer service, and maintaining a positive and professional...

  • Front Desk Supervisor

    3 months ago


    Charlotte, United States Primo Investments LLC Full time

    Job DescriptionJob DescriptionPosition Summary:This position is responsible for managing the operation of the hotel’s front desk and the administration of the front office in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security while managing costs within budgetary guidelines; responding to and resolving...

  • Front Desk Manager

    4 weeks ago


    Charlotte, United States ABC Investments and Management Company Full time

    **NEW HOTEL OPENING SOON!** **Home2 Suites by Hilton Northlake** FRONT OFFICE MANAGER Front Office Manager supervises the front desk to ensure efficient and profitable operation. Responsible for training, scheduling and evaluation of front office personnel while complying with brand standards and company policies. The following reflects the essential job...


  • Charlotte, North Carolina, United States Gold's Gym Full time

    Job DescriptionJob Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and organized Front Desk Supervisor to join our team at Gold's Gym. The successful candidate will be responsible for overseeing the day-to-day operations of the front desk staff, ensuring exceptional customer service, and contributing to the overall success of our...

  • Front Desk Supervisor

    4 months ago


    Charlotte, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:We are looking for an energetic and experienced Front Desk Supervisor that can be a leader to our team. Seeking a candidate with previous hotel experience and is used to working in a fast-paced environment.Maintain standards of quality guest service.Achieve budgeted revenues and expenses and maximize profitability...


  • Charlotte, North Carolina, United States Sage Hospitality Group, LLC Full time

    Job Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group, LLC. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading a team of front office staff.Key...


  • Charlotte, North Carolina, United States Gold's Gym Full time

    Job SummaryWe are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Gold's Gym. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our front desk staff, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesFront Desk OperationsDevelop...

  • Front Desk Agent

    3 months ago


    Charlotte, United States ABC Investments and Management Company Full time

    **NEW HOTEL OPENING SOON!** **Home2 Suites by Hilton Northlake** FRONT DESK CLERK Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing...

  • Front Desk Agent

    4 months ago


    Charlotte, United States Home2 Suites Full time

    FRONT DESK CLERK Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal...