Client Service Representative
2 months ago
Practice: Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your pets the best possible care at an affordable price. Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Credentialed Technician Competencies: Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care. Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas. Communicating: Conveying instructions to clients and teammates to ensure successful patient care. Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback. Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Essential Responsibilities: Leads practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms. Processes cash, checks, charge card payments and credit account payments. Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow. Assists in the updating of client/patient files, as needed. Prepares and sends client correspondence. Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list. Performs a backup of the computer system on a regular basis, as directed. Performs and oversees the performance of posting daily business. Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit. Answers incoming telephone calls applying proper telephone etiquette. Presents clients with medications, instructions, new client kits and any other take home items. Handles emergency situations with great care, patience, and following established clinic policies and procedures. Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction. Requirements/Qualifications: Ability to work on weekends as required High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Offered: Paid time off Health insurance; dental insurance; vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Benefits offered may vary depending on full or part time employment status according to company policy. Pay Range: USD $16.00 - USD $19.00 /Hr.
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Client Service Representative
2 weeks ago
Rochester, United States Randstad North America, Inc. Full timeRandstad has an exciting opportunity currently available in Rochester, NY! We are looking for experienced Client Service Representatives to join this team! This position has permanent potential with one of our clients, a Financial Services Company. - Client Service, Representative, Service, Retail, Staffing, Client
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Client Service Representative
2 months ago
Rochester, United States Heartland Veterinary Partners LLC Full timePractice: Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your pets the best...
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Veterinary Client Service Representative
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Rochester, United States Thrive Pet Healthcare Full timeSuburban Animal Hospital is in search of a full-time Client Service Representative to join our growing team We offer an AMAZING benefits package- which includes 401k, paid continuing education, student loan support, mental health and family support sessions, generous pet discounts, and more Compensation: $16.00- $17.00/hour based on skills and experience Our...
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Client Service Representative
2 months ago
Rochester, United States Heartland Veterinary Partners LLC Full timePractice: Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your pets the best...
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Client Service Representative
2 months ago
Rochester, United States Heartland Veterinary Partners LLC Full timePractice: Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your pets the best...
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Client Service Representative
2 months ago
Rochester, United States Heartland Veterinary Partners LLC Full timeJob DescriptionPractice:Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your...
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Client service representative
2 weeks ago
Rochester, United States Randstad Full timeRandstad has an exciting opportunity currently available in Rochester, NY! We are looking for experienced Client Service Representatives to join this team! This position has permanent potential with one of our clients, a Financial Services Company. ***Candidates must be willing to work onsite for 4 weeks for training and 1 day per week once training is...
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Veterinary Client Service Representative
3 days ago
Rochester, United States Rochester Community Animal Clinic Full timeDescription Position at Rochester Community Animal Clinic Rochester Community Animal Clinic is in search of a part-time Client Service Representative to join our growing team! We offer an AMAZING benefits package- which includes 401k, paid continuing education, student loan support, mental health and family support sessions, generous pet discounts, and...
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Client Service Representative
1 month ago
Rochester, United States Compeer Financial Full timeCompeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture! Tell me more about this opportunity. Position Overview: This position supports various lending programs through professional, high-quality client service to internal and external clients. Primary responsibilities include transaction...
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Client Service Representative
2 months ago
Rochester, United States Compeer Financial Full timeCompeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture! Tell me more about this opportunity. Position Overview: This position supports various lending programs through professional, high-quality client service to internal and external clients. Primary responsibilities include transaction...
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Client Services Manager
4 weeks ago
Rochester, New York, United States RES Exhibit Full timeJob DescriptionWe are seeking an experienced Client Services Manager to join our team at RES Exhibits. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and ensuring the successful execution of tradeshow events.Key Responsibilities:Manage a portfolio of business, focusing on customer satisfaction...
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Client Service Representative
2 months ago
Rochester, MN, United States Heartland Veterinary Partners LLC Full timePractice: Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your pets the best...
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Client Service Representative
2 months ago
Rochester, MN, United States Heartland Veterinary Partners LLC Full timePractice: Broadway Veterinary Hospital opened in June 2007. The team has a combined total of 45 years of clinical experience and practices thorough and compassionate veterinary medicine, surgery, and dentistry. Recognizing that every pet is unique, we will spend the time necessary to provide the options and information needed to give your pets the best...
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Customer Service Representative
2 weeks ago
Rochester, United States Moon Moments Ltd Full timeCSR - Join Our client's Team in Rochester, NY! We are excited to introduce a fantastic opportunity as a Customer Service Representative (CSR) within our client's team. Position: Customer Service Representative (CSR) Location: On-site, Rochester, NY Responsibilities: Provide exceptional customer service by promptly and professionally addressing inquiries and...
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Customer Service Representative
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Rochester, New York, United States Kelly Services Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Kelly Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to...
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Customer Service Representative
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Rochester, New York, United States Van Travis - State Farm Agent Full timePosition OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our clients, providing exceptional customer service, and educating them on insurance...
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Client Services Manager
4 weeks ago
Rochester, United States RES Exhibit Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Client Services Description The Client Services Manager acts as a...
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Customer Service Representative
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Rochester, Michigan, United States Henderson Glass Full timeCustomer Service RepresentativeHenderson Glass is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.Key...
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Customer Service Representative
4 weeks ago
Rochester, Minnesota, United States Energy Services Full time**Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Energy Services team, you will be responsible for providing exceptional customer service to our clients, assisting with energy assistance applications, and collaborating with community...
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Customer Service Representative
4 weeks ago
Rochester, New York, United States Paychex Full timeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Paychex. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide top-notch customer service to Paychex clients via phone, email,...
