Veterinary Client Service Representative

1 month ago


Rochester, United States Rochester Community Animal Clinic Full time
Description

Position at Rochester Community Animal Clinic

Rochester Community Animal Clinic is in search of a part-time Client Service Representative to join our growing team

We offer an AMAZING benefits package- which includes 401k, paid continuing education, student loan support, mental health and family support sessions, generous pet discounts, and more

Compensation: $16.00- $17.00/hour based on skills and experience

Our Ideal Candidate:

An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets, this experience starts when the client walks through our door and speaks with our Client Service Representatives. This part-time position would require 20-30 hours per week, days and evenings.

Job Duties:
  • Communicating via phone, email, and/ or in person with clients and actively listening to their concerns.
  • Scheduling appointments and using our computer information system to accurately process client payments and maintaining patient records.
  • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
  • Ability to multi-task through out the day.
  • Ability to prioritize tasks faced with each day.
Job Requirements:
  • High School Diploma or equivalent, AAS or higher preferred.
  • At least 6 months of customer service experience is preferred.
  • Veterinary hospital experience is preferred, however not required.
  • Ability to lift up to 40 pounds, squatting, reach, standing, and walking throughout the day.
Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
  • Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
  • Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
  • Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
  • Generously subsidized backup and ongoing care support for children, adults, and pets
  • Mental health benefits including coaching and therapy sessions
  • 401k with employer contribution and no waiting period
  • Continuing education and development support through our library of free CE courses and paid time off to complete
  • Scholarship opportunities and student loan support program and so much more


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