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Associate/Assistant Director of Enrollment Operations

3 months ago

Whittier, United States Whittier College Full time

The Enrollment Management Office at Whittier College is seeking an Associate/Assistant Director of Enrollment Operations.

The position will oversee and support the management of processes for the Offices of Admission and Financial Aid including application workflows, document processing (physical and electronic), data collection and transferring, CRM support, and maintenance for the division's technological resources. The position will serve as a liaison to IT Services and collaborate with other offices on campus including the Office of Institutional Effectiveness, the Office of the Registrar, and the Business Office. The ideal candidate will have a thorough understanding of admission, financial aid, and higher education policies, procedures, and standard practices.

Hours: Monday - Friday

Exempt Status: Non-Exempt

Full-Time/Part-Time status: Full-Time

Salary Range: $31.97-$33.65 per hour; Salary will commensurate with experience, skills, and knowledge.

Reports to: Director of Enrollment Technology

Location/Department: Whittier College (Main Campus)/Enrollment Management

Position Duties and Responsibilities

* Manages all aspects of Technolutions Slate CRM system including documentation, data management, upgrades, testing, and troubleshooting.* Implements new features, processes, etc. to improve internal productivity and the external user experience.* Manages application workflow for undergraduate and graduate admissions.* Processes and indexes electronic and physical documents pertaining to the application process; serves as document steward and archive manager.* Assigns and manages processing tasks and projects to the Enrollment Operations Intern.* Supports Technolutions Slate users outside of the Enrollment Management Division.* Manages Technolutions Slate and Ellucian Banner data/information imports, exports, and transfers between internal offices on campus via Axiom and Evisions Argos, as well as outside vendors via FTP/SFTP.* Supports Enrollment Division in creating queries, reports, and dashboards for data analysis.* Serves as a contact for students and families experiencing technical issues with the application process (as needed).* Other duties as assigned.

Non-essential Functions of the Job

* None identified at this time.

Position Specifications and Requirements

* Bachelor's degree required.* Experience using Technolutions Slate required.* Experience using Ellucian Banner desired.* Experience with SQL is desired.* Demonstrated ability to communicate technology-related information in oral and written form to individuals with varying backgrounds.* Demonstrated time-management skills and an ability to commit to and meet multiple concurrent deadlines.* Strong attention to detail.* Ability to quickly adopt new technologies and systems.* Ability to uphold the College's commitment to inclusive excellence in a diverse campus community.* Experience working with and understanding CRM application configuration and administration.* Knowledge of the higher education environment and business functions; work experience in an Admission and/or Financial Aid Office is strongly preferred.

Confidentiality

Must maintain strict confidentiality of student data and in the performance of duties under the Family Educational Rights and Privacy Act (FERPA).

Application Deadline

Until the position is filled.

The position is based in Whittier, California. To be considered for this position, please submit your cover letter and resume to: whittierjobs@whittier.edu and kwoods@whittier.edu or mail to Whittier College, Attn: Human Resources Manager, 13406 E Philadelphia Street Whittier, CA 90608. AA/EOE. #J-18808-Ljbffr