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IT Administrator

2 months ago

Redwood City, United States Celigo Full time
Integration meets innovation

Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain.

If you are passionate about solving integration challenges and believe that integration should be easy and simple for both technical and business users, then this is the role for you

The IT Administrator's role is to support and maintain Celigo's hardware including laptops, office equipment, and peripherals as well as setting up new employee accounts and assisting with various IT projects. In addition, this person will provide first-line support to Celigo employees- both in-person in the Redwood City office and remotely via internal communication channels. This includes troubleshooting issues on employee laptops and providing brief end-user training and assistance where required to solve employee equipment issues.

**This IT Administrator position will be a ~6 month contract position with potential to hire full time.

Responsibilities

Operational Management
  • Liaise with, and provide training and support to, end users and staff on computer operations, procedures/standards, and other issues.
  • Configure and troubleshoot end-user workstation laptops/hardware, networked peripheral devices, and networking hardware products.
  • Outsource repairs through approved repair vendors if/when needed.
  • Perform on-site analysis, diagnosis, and resolution of complex computer problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Receive and respond to incoming calls, tickets, and/or e-mails regarding access, hardware and software issues.
  • Maintain an inventory of all laptops and other peripheral equipment.
  • If necessary, liaise with third-party support and computer equipment vendors.
  • Provide updates to the VP of IS and/or Manager, IT on issues that end users or staff are experiencing and develop an action plan.
  • Update and maintain Celigo's intranet (WIki) pages with clean and usable information, including purging old information and adding updated details.
  • Timely maintenance of employee on/off boarding process, including activation/deactivation of access equipment provisioning and de-provisioning.
Position Requirements

Knowledge & Experience
  • Familiarity with Google, Slack and associated products.
  • Experience or familiarity with Zoom, Zoom Rooms, and Zoom Webinars.
  • Excellent technical knowledge of network and PC & Mac hardware.
  • Hands-on laptop/hardware troubleshooting experience.
  • Working technical knowledge of current network protocols, operating systems, and standards.
  • Ability to configure and operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Ability to conduct research into hardware issues and products as required.
  • Working knowledge of web pages and basic design skills.
Personal Attributes
  • Be able to work in our Redwood City office and remotely at home.
  • On-call availability.
  • Lifting and transporting heavy to moderately heavy objects, such as desks, computers and peripherals.
  • A person who is PASSIONATE about Customer Service is essential. Your job is to make our employees productive, and service with a smile.
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Self-motivated and directed.
  • Analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to work in a team-oriented, collaborative environment.
  • Ability to "self-solve" issues encountered.
Celigo reasonably expects to pay a base salary between $20 - $35 per hour for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Why Celigo
  • Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2024 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI.
  • Remote-first culture
  • Competitive compensation
  • High-growth, collaborative, and inclusive work environment
  • Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
  • Generous benefits package, including parental leave
  • Monthly tech stipend
  • Recognition opportunities

Diversity, Equity, and Inclusion

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with strong representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age (40 and over), disability (physical or mental), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, condition (associated with cancer, a history of cancer, or genetic characteristics), military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Employees and applicants are also protected against retaliation. Consistent with federal and applicable state laws, acts of retaliation against an employee or applicant who engages in protected activity, such as reporting discrimination or harassment or participating in the EEO process, whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated by Celigo.

#LI-PM1

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