Customer Success Manager
2 months ago
Join Incentivio, a rapidly growing startup dedicated to empowering restaurants to boost revenue and enhance margins through comprehensive digital guest experiences. From personalized mobile apps to streamlined online ordering, loyalty programs, analytics and more, our cloud-based platform enables restaurants across North America to elevate their digital presence. As we continue expanding, we are seeking diligent and self-motivated individuals to join our dynamic team, contributing to our mission to level the digital playing field in the restaurant industry.
As an Incentivio Customer Success Manager, you will play a crucial role in ensuring our customers' success and satisfaction. We are looking for an individual with experience in the Customer Success function at a Series A>C SaaS company or desire to live the startup life. Experience serving an SMB and/or mid market brick & mortar customer base is a plus. The primary role of the CSM is to help clients optimize the use of our platform, identifying opportunities for our brands and proving strategic recommendations to help them grow their business.
We are looking for a collaborative, creative person who is hungry to learn and grow and help restaurants be successful using our software. Technical acumen is key, but experience managing customers with big personalities is a must. This person will be crucial to the success of our restaurant brands and will be instrumental in driving adoption and value of this product, ultimately responsible for understanding our customer’s needs and delivering an excellent experience.
Your focus will be on our client's loyalty, marketing, and online ordering success by building trust and helping them to utilize our products to meet the individual needs of their brand. The right person for this position will have a good sense of humor, enjoy collaborating regularly with our tight-knit Customer Success team, and takes ownership of their projects and clients very seriously. If you are someone who wants to drive strategy for restaurants and make an impact growing brands while working on a culture-focused team, apply today
Benefits
Health, dental, and vision benefits, with very generous company-paid options
Equity in a high-growth startup continuing to expand
Fully remote work environment focused on flexibility, with periodic in-person company events
Generous PTO and Parental leave policies that we encourage you to use, plus all federal holidays off
401k, Health Savings Account, Flexible Spending Account, Life Insurance, Talkspace and more
Have 2+ years of experience in a customer success or related role and be adept at managing customer relationships across diverse brands, with a preference for those experienced in technical enterprise products such as Online Ordering, Loyalty, Gift Cards, and Marketing.
Technically minded with the desire to learn new systems and engage with product & engineering teams.
Are organized, eager to learn, and enjoy uncovering opportunities to improve efficiency for yourself, your customers, and your team.
Are skilled in employing a consultative approach, with a proven ability to quickly understand and address diverse customer needs.
Bring a proven track record of delivering clear, measurable outcomes for customers.
Exhibit exceptional communication and interpersonal skills, capable of engaging effectively with a wide range of stakeholders.
Demonstrate a strong ability to identify trends and implement data-driven strategies for customer engagement and retention.
Are enthusiastic about innovating in the customer success space, particularly in applying scalable strategies.
Possess a collaborative and adaptive mindset, able to work seamlessly with various teams and thrive in a dynamic, fast-paced environment.
Enjoy doing a wide variety of projects with the ability to be flexible, prioritize effectively, and set boundaries with customers.
#J-18808-Ljbffr
We have other current jobs related to this field that you can find below
-
Customer Success Manager
1 month ago
Boston, United States Itrs Insights Full timeScope of role Customer Success is a newly formed department in ITRS with the goal to build value faster and to increase the sustainable profitability for both our customers and ITRS. We are looking for someone with the experience in B2B Customer success who can help scale up the department across multiple products and drive product adoption, identifying...
-
Customer Success Manager
3 weeks ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
-
Manager, Customer Success
2 months ago
Boston, Massachusetts, United States Rapid7 Full timeManager, Customer Success, Public SectorThis key role within our Customer Success organization will be responsible for leading a team of Customer Success Managers in the care, retention and growth of our Public Sector customers. This person will help to refine and execute on our customer relationship strategy as well as drive key KPIs and high retention...
-
Customer Success Manager
4 weeks ago
Boston, United States Seaport Search Partners Full timeCustomer Success Manager - Job Description Do you want to be a part of a fast growing SaaS startup for identity security and compliance? Our client is the only solution that integrates with all SaaS applications, cloud platforms, and on-premises systems to deliver a comprehensive, single source of truth for identity security and compliance. We are looking...
-
Customer Success Manager
2 months ago
Boston, United States Alpaca Full timeYour Role: As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You’ll work with our partners (customers) from launch through renewal, ensuring they have a positive experience leading to successful outcomes. Reporting to the VP, Sales and Success, this role supports...
-
Customer Success Manager
1 month ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
-
Customer Success Manager
3 weeks ago
Boston, United States 1upHealth, Inc. Full timeAssigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Success...
-
Customer Success Manager
3 weeks ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
-
Customer Success Manager
3 weeks ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
-
Customer Success Manager
2 weeks ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
-
Customer Success Manager
2 weeks ago
Boston, United States Ataccama Full timeWe are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...
-
Customer Success Manager
7 days ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
-
Customer Success Manager
1 month ago
Boston, United States ITRS Full timeJob DescriptionJob DescriptionAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech...
-
Customer Success Manager
1 month ago
Boston, United States ITRS LLC Full timeAbout ITRS Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and...
-
Customer Success Manager
2 months ago
Boston, United States ITRS Full timeAbout ITRSRecognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and...
-
Customer Success Manager
3 months ago
Boston, United States Rapid7 Full timeCustomer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the...
-
Customer Success Manager
4 weeks ago
Boston, United States Nasuni Full timeCustomer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi-cloud environments. We are...
-
Customer Success Manager
14 hours ago
Boston, United States Paperless Parts Full timePaperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical...
-
Customer Success Manager
1 month ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we're on a mission to define and lead the technology space of network assurance. As we take strides towards realizing this ambitious goal, we're in search of the sharpest minds to join our diverse and distributed team, helping us shape the future of network assurance. After...
-
Customer Success Manager
1 month ago
Boston, United States DivvyCloud Full timeIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Customer Success Manager (CSM) As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7...