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Customer Success Manager

2 months ago

Boston, United States Nasuni Full time

Customer Success Manager

Location:

Boston Seaport

Company:

Nasuni

On-site:

3 Days Onsite

About Us:

Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi-cloud environments. We are looking for a motivated and dynamic Customer Success Manager to join our team and help drive customer satisfaction and success.

Position Overview:

As a Customer Success Manager at Nasuni, you will play a crucial role in enhancing the customer experience, ensuring high retention rates, and driving the value realization of our platform. You will be responsible for maintaining and growing relationships with approximately 60-65 accounts, guiding them through various stages of their customer lifecycle, and focusing on renewals and expansions. This is not a hunter sales position but rather a role that emphasizes customer support, utilization, and ongoing account maintenance.

Key Responsibilities:

Build Strong Customer Relationships:

Establish and maintain trusted relationships with VP/C-suite influencers and key everyday admin contacts. Develop a deep understanding of each customer's needs and challenges. Account Maintenance:

Regularly engage with each account to ensure they are receiving the best value from their Nasuni investment. Maintain tight governance over communication and organizational changes within accounts. Customer Lifecycle Management:

Work with customers at various stages of their lifecycle, focusing on renewals and expansions. Drive feature adoption and consumption to ensure customers get the best value from Nasuni’s products and services. Proactive Engagement:

Manage cadence calls with customers, identifying and addressing potential risks to customer retention. Act as a liaison for the customer, ensuring their voice is heard and their needs are met. Data-Driven Insights:

Utilize data from tools like Tableau and Clari to gain insights into customer sentiment, usage, and engagement. Use these insights to drive proactive customer engagements and account strategies. Cross-Functional Collaboration:

Collaborate with various teams within Nasuni, including Customer Experience, to gather insights and align resources to support customer success. Communication Excellence:

Engage with customers through phone calls, presentations, and written communication. Provide clear and concise updates and recommendations to help customers maximize their use of Nasuni products. Technical Acumen:

Develop a strong understanding of data infrastructure and technical details to effectively support and advise customers. Be prepared to dig into technical challenges and provide solutions. Renewals and Expansions:

Oversee the renewal process and identify opportunities for account expansion. Ensure customer satisfaction and loyalty by addressing their needs and concerns promptly. What You Need to Succeed:

Experience:

1-4 years of experience in account management or customer success, preferably within the tech industry. Customer Focus:

Demonstrated ability to drive consumption of existing products and services within existing customers. Experience in managing a large book of accounts is a plus. Problem-Solving:

Innovative, prescriptive, and able to tackle tough problems with a proactive approach. Capable of identifying risks and seeking assistance when needed. Communication Skills:

Excellent listening, negotiation, and presentation skills. Strong verbal and written communication skills. Technical Knowledge:

Ability to understand and discuss data infrastructure and technical details with customers. Education:

BA/BS degree desired. Tools:

Proficiency in Salesforce and experience with Clari and Tableau for data insights and forecasting. Apply Now:

If you are passionate about building strong customer relationships, have a knack for technical details, and are driven to help customers succeed, we want to hear from you. Apply today and become a part of Nasuni’s exciting journey #J-18808-Ljbffr