Sports Minded Marketing Manager- Entry Level

2 weeks ago

Cypress, United States Eclipse California Full time

We are looking for a full-time Entry Level Marketing Manager who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well-spoken and able to present themselves to others in a professional manner.

Entry Level Marketing Manager Responsibilities:

  • Interact with customers daily to inform of client products and services
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise.
  • Ensure and provide quality service to external customers.
  • Answer all customer inquiries in a timely and professional manner.
  • Process orders with high-level accuracy.
  • Take initiative and resolve escalations or complaints.
  • Maintain a positive representation of the company and associated brands at all times.
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training
Entry Level Marketing Manager Requirement:
  • Must have great attention to detail.
  • Must be a team player.
  • Previous customer service and sales experience are a plus.
  • Must have strong communication skills.
  • Must be organized.
  • Must be personable and comfortable interacting with customers daily.
  • Desire to participate in professional development and take on new responsibilities
  • Self-motivated and comfortable working both independently and as part of a team
  • Customer service or customer relationship experience
  • Ability to perform at a high level in a fast-paced environment
  • Degree preferred

#LI-Onsite

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