Lead, Customer Service

2 months ago


Dickinson, United States SpartanNash Full time

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say,

“I can’t live without them.” Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s

People First

culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now Location: 1283 Roughrider Blvd. - Dickinson, North Dakota 58601

Job Description: Position Summary: This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner. Here’s what you’ll do: Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.

Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.

KnowledgeableKnowledge of product locations in the store.

Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.

Train others to perform all department activities and functions.

Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.

Handle spoiled/damaged products per established guidelines.

Maintain a clean, attractive and well stocked department.

Follow all PPE and Safety Guidelines

Follow all Food Safety and Cleaning Expectations

Follow Guest Experience Guidelines

May be assigned tasks in other departments based on customer experience need

May be assigned tasks in other departments based on customer experience need

Additional responsibilities may be assigned as needed

Here’s what you’ll need: High school graduate or equivalent (GED)

Proficient Computer (email, spreadsheets, etc)

Ability to read, write, comprehend, and interpret documents

Accounting/Bookkeeping skills

Interpret/Analyze Financials

Develop/ Manage Budgets

Delegate/Direct/Implement

Suggestive Selling/Knowledge of Products

Detail Oriented

Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment. As part of our

People First

culture, SpartanNash is proud to offer

a robust and competitive Total Rewards benefits package . SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals. We are not able to sponsor work visas for this position.

#J-18808-Ljbffr


  • Lead, Customer Service

    2 months ago


    Dickinson, United States Family Fare Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Registered Nurse

    6 days ago


    Dickinson, North Dakota, United States Lead Health Full time

    Lead Health is actively seeking a travel nurse RN specializing in the Emergency Department for a travel nursing opportunity.Job OverviewSpecialty: Emergency Department (ED)Discipline: Registered Nurse (RN)Employment Type: Travel NursingPosition DetailsWe are looking for a skilled Emergency Room Registered Nurse (RN) to provide exceptional patient care. This...


  • Dickinson, United States Aramark Uniform Services Full time

    ** Customer Service Representative - Driver** **Job Category****:** Service Professional **Supervisor****:** Kenneth Winch **Requisition Number****:** CUSTO018914 Showing 1 location **Job Details** **Description** Overview: Customer Service Rep (RSR) Driver build solid, positive working relationships with customers and is highly motivated to exceed their...


  • Dickinson, North Dakota, United States BSC Administration LLC Full time

    OVERVIEW OF KEY FUNCTIONS: The primary objective of this role is to facilitate the order-to-cash process by accurately processing sales orders, addressing customer inquiries promptly and effectively, and maintaining organized departmental records. KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Receive, evaluate, and input sales orders based on customer...


  • Dickinson, United States Appliance & Furniture RentAll Full time

    Job DescriptionJob DescriptionAppliance & Furniture RentAll strives for spectacular customer service and is the place for dedicated, hardworking, and task driven employees? - Help service customers by renting product, collecting and servicing of accounts.- Schedule and assist in in-home deliveries, set-up, and service calls.- Assist in set-up and assembly of...


  • Dickinson, United States Aramark Uniform Services Full time

    ** Relief Customer Service Representative - Driver** **Job Category****:** Service Professional **Requisition Number****:** CUSTO017449 Showing 1 location **Job Details** **Description** Overview: Relief Customer Service Rep (RSS) Driver build solid, positive working relationships with customers and is highly motivated to exceed their expectations and...


  • Dickinson, North Dakota, United States Taco Bell Full time

    Taco Bell is actively looking for a Service Team Member to enhance their workforce. As a Cashier at Taco Bell, your key responsibilities will encompass:Delivering exceptional customer service through prompt and effective assistanceUpholding high standards in quality, service, and cleanlinessConsistently managing product quantitiesUtilizing and maintaining...


  • Dickinson, North Dakota, United States SpartanNash Full time

    Position Overview:This position is accountable for upholding a superior level of customer service within the front-end operations of the store. The individual will oversee and guide all front-end activities in the absence of the Customer Service Manager, ensuring that the operational shifts at the front end align with the financial objectives of the...


  • Dickinson, United States Aramark Uniform Services Full time

    ** Customer Service Rep Driver - Dickinson, ND** **Job Category****:** Service Professional **Requisition Number****:** RELIE13147 Showing 1 location **Job Details** **Description** The Customer Service Representative Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS...


  • Dickinson, United States Aramark Uniform Services Full time

    ** Customer Service Representative Driver - Dickinson, ND** **Job Category****:** Service Professional **Requisition Number****:** CUSTO12608 Showing 1 location **Job Details** **Description** Overview: Customer Service Rep (CSR) Driver build solid, positive working relationships with customers and is highly motivated to exceed their expectations and...


  • Dickinson, United States Aramark Uniform Services Full time

    ** Relief Customer Service Rep Driver - Dickinson, ND** **Job Category****:** Service Professional **Requisition Number****:** RELIE11697 Showing 1 location **Job Details** **Description** The Relief Customer Service Representative Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and...


  • Dickinson, United States SpartanNash Full time

    Job Description: Position Summary: This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.  Here’s what you’ll do:  Be responsible to...


  • Dickinson, North Dakota, United States My Place Hotels Full time

    Job OverviewMy Place Hotel-Dickinson, ND is seeking enthusiastic individuals to join our Guest Services team.The Guest Service Representative is responsible for executing all front desk operations in alignment with company standards, assisting guests with inquiries and fulfilling their needs throughout their stay.Key ResponsibilitiesDeliver exceptional guest...


  • Dickinson, North Dakota, United States My Place Hotels Full time

    Job OverviewMy Place Hotel-Dickinson, ND is seeking enthusiastic individuals to join our Guest Services team.The Guest Service Representative is responsible for executing all front desk operations in alignment with company policies and procedures. This role includes assisting guests with inquiries and various needs throughout their registration, stay, and...


  • Dickinson, North Dakota, United States My Place Hotels Full time

    Job OverviewMy Place Hotel-Dickinson, ND is seeking enthusiastic individuals to join our Guest Services team.The Guest Service Representative is responsible for executing all front desk operations in alignment with company standards, which includes assisting guests with inquiries and fulfilling their needs during check-in, throughout their stay, and at...

  • Custom Applicator

    2 days ago


    Dickinson, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today...

  • Custom Applicator

    2 days ago


    Dickinson, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today...

  • Custom Applicator

    1 day ago


    Dickinson, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world.  We serve agriculture customers and consumers across the United States and around the world.  Most of our 10,000 employees are in the United States, but...

  • Custom Applicator

    21 hours ago


    Dickinson, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world.  We serve agriculture customers and consumers across the United States and around the world.  Most of our 10,000 employees are in the United States, but...

  • Shipping Team Lead

    3 months ago


    Dickinson, United States Killdeer Mountain Manufacturing Full time

    Job DescriptionJob DescriptionThe Shipping Team Lead reports to the Contracts Coordinator. The Shipping Team Lead will work to ensure customer requirements are met when shipping any item from KMM. Safety of product is paramount and all procedures must be adhered to including but not limited to method of shipment, packaging and delivery to carrier. The...