Customer Service Specialist

2 months ago

Dickinson, North Dakota, United States BSC Administration LLC Full time
OVERVIEW OF KEY FUNCTIONS:

The primary objective of this role is to facilitate the order-to-cash process by accurately processing sales orders, addressing customer inquiries promptly and effectively, and maintaining organized departmental records.

KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
  • Receive, evaluate, and input sales orders based on customer requests.
  • Provide customers with updates regarding order delivery, pricing, and status.
  • Modify orders as necessary based on information from other departments, ensuring customers are informed of any changes.
  • Draft correspondence on various topics to address customer inquiries, complaints, or quotes in accordance with established procedures.
  • Respond to inquiries via phone, email, or fax on a range of topics.
  • Maintain organized records of customer purchase orders and related communications regarding order status and pricing.
  • Notify planning personnel of urgent matters concerning customer orders; expedite orders as required, collaborating with planners, schedulers, and production teams.
  • Inform the sales team of customer inquiries and issues that may require marketing's attention.
  • Generate sales order reports and inform management of any customer-related problems or issues. Follow up on overdue orders and report their status to management.
  • Compile data for quotes on standard, routine orders.
  • Maintain records of all contracts related to Customer Service Representative accounts, ensuring compliance with ISO standards.
  • Utilize inventory tracking systems for effective inventory management and reporting.
  • Prepare and send invoices to customers (specific duties may vary by location).
  • Submit electronic invoices to customers through designated systems (specific duties may vary by location).
  • Ensure the confidentiality of company information.
  • Adhere to and promote compliance with company health, safety, and environmental policies.
  • Comply with all relevant U.S. export control and security regulations.
  • Perform other duties as assigned.
HEALTH AND SAFETY REQUIREMENTS:
  • Conduct all work safely and adhere to safety protocols to support the company's TRIR objectives.
  • Follow environmental guidelines to contribute to the company's environmental performance goals.
  • Participate in all required safety training programs.
POSITION REQUIREMENTS:

Education/Training: Associate's Degree or equivalent; or High School diploma or GED with a minimum of 1 year of experience in Customer Service.

Experience: 3 years of experience in customer service and materials management preferred.

Knowledge/Skills: Proficient in PC applications (Microsoft Excel, Word, and Email). Excellent interpersonal and communication skills are essential.

PHYSICAL AND MENTAL REQUIREMENTS:
  • Ability to sit for extended periods, at least 2 hours.
  • Ability to navigate all areas of the office.
  • Ability to lift and carry items weighing up to 20 pounds.
  • Ability to bend, reach, kneel, twist, and grip items while working at a desk.
  • Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, computers, fax machines, and copiers.
  • Ability to work in a fast-paced environment.
  • Ability to manage multiple objectives and adjust priorities as needed.
  • Ability to adapt to changing priorities and complete tasks despite interruptions.
  • Proficient in reading, writing, speaking, and understanding English.
  • Ability to respond to visual and auditory cues.
  • Ability to drive an automobile.
WORK ENVIRONMENT:

The work environment is typically an office setting located on-site, during standard or extended business hours. The role may also involve customer site visits and attendance at meetings as required.

  • Flooring Installation Specialist

    3 weeks ago

    Dickinson, North Dakota, United States Arrow Service Team Full time

    Job SummaryWe are seeking an experienced Flooring Installation Specialist to join our reconstruction team at Arrow Service Team. As a key member of our team, you will be responsible for installing flooring materials, including carpet, vinyl, and hardwood, and ensuring that all work is completed to the highest standards.Key ResponsibilitiesInstallation of...

  • Field Service Specialist

    2 weeks ago

    Dickinson, North Dakota, United States Lufkin Industries Full time

    Job Title: Field Service SpecialistJoin Lufkin Industries as a Field Service Specialist and take on a challenging role that requires expertise in Linear Pumping Units. As a key member of our team, you will be responsible for providing support to our Service Center Manager and coordinating activities related to the procurement, servicing, operation,...

  • Field Service Specialist

    4 days ago

    Dickinson, North Dakota, United States Lufkin US Acquisition Company LLC Full time

    Job DescriptionAs a Field Service Specialist at Lufkin US Acquisition Company LLC, you will play a critical role in supporting the Service Center Manager in all areas of operation. This includes organizing and directing functions and activities related to the procurement, servicing, operation, maintenance, and repair of linear pumping units.Key...

  • Customer Service Associate

    2 weeks ago

    Dickinson, North Dakota, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAt Family Dollar, we're looking for a Customer Service Representative to join our team. As a key member of our store staff, you'll be responsible for providing exceptional service to our customers.Key Responsibilities:Provide outstanding customer service, ensuring a positive shopping experience for all...

  • Customer Service Agent

    2 weeks ago

    Dickinson, North Dakota, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner. **Key Responsibilities:** * Assist...

  • Customer Service Representative

    1 month ago

    Dickinson, North Dakota, United States Scott Karsky - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Scott Karsky State Farm Agency. As a key member of our team, you will be responsible for delivering exceptional client experiences, resolving customer inquiries, and promoting the growth of our successful insurance agency.Key...

  • Customer Service Representative

    4 days ago

    Dickinson, North Dakota, United States Holiday Companies Full time

    Key Responsibilities:As a Customer Service Representative at Holiday Stationstores, you will be responsible for selling products to customers, greeting customers, running the register, and making purchase suggestions. You will also work with the food program and provide excellent customer care. Additionally, you will interact with many customers daily and...

  • Customer Service Representative

    1 month ago

    Dickinson, North Dakota, United States Aramark Uniform Services Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Ameripride Uniform Services. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key ResponsibilitiesSafely operate a...

  • Customer Service Representative

    4 days ago

    Dickinson, North Dakota, United States Circle K Full time

    Key Responsibilities:As a Team Member at Circle K, you will be responsible for providing excellent customer service, operating the cash register, and maintaining a clean and organized store environment. You will also be expected to greet customers, make purchase suggestions, and work with the food program as needed. Additionally, you will be responsible for...

  • Customer Service Representative

    3 weeks ago

    Dickinson, North Dakota, United States Circle K Full time

    Circle K Team Member Job DescriptionWe are seeking a highly motivated and customer-focused Team Member to join our Circle K team. As a Team Member, you will be responsible for providing excellent customer service, operating the cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers and provide a positive...

  • Customer Service Representative

    1 month ago

    Dickinson, North Dakota, United States BSC Administration LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at BSC Administration LLC. As a key member of our customer service team, you will be responsible for expediting orders to cash, responding to customer inquiries, and maintaining department records and files.Key ResponsibilitiesReceive, review,...

  • Customer Service Representative

    3 weeks ago

    Dickinson, North Dakota, United States BSC Administration LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at BSC Administration LLC. As a key member of our customer service team, you will be responsible for expediting orders to cash, responding to customer inquiries, and maintaining department records and files.Key ResponsibilitiesReceive, review,...

  • Customer Service Representative

    1 month ago

    Dickinson, North Dakota, United States Circle K Full time

    Circle K Job DescriptionKey Responsibilities:Greet customers and provide a welcoming store environmentOperate the cash register and process transactions accuratelyMake product suggestions to customers and promote salesAssist with food program operations and maintain store appearanceProvide excellent customer service and interact with customers dailySell...

  • Customer Service Lead

    4 weeks ago

    Dickinson, North Dakota, United States SpartanNash Full time

    Job Title: Customer Service LeadSpartanNash is seeking a Customer Service Lead to provide exceptional customer service and lead the front-end operations team in our Dickinson, North Dakota store.Key Responsibilities:Provide and maintain a high standard of customer service in the store's front-end operationsSupervise and direct all front-end activities in...

  • Customer Service Representative

    7 days ago

    Dickinson, North Dakota, United States The Hub Convenience Stores, Inc Full time

    Job DescriptionAt The Hub Convenience Stores, Inc., we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, ensuring a positive and welcoming experience in our stores.Key Responsibilities:Provide World...

  • Customer Service Representative

    2 weeks ago

    Dickinson, North Dakota, United States Holiday Companies Full time

    Role SummaryHoliday Stationstores is seeking a skilled and enthusiastic Team Member to join our retail team. As a key member of our sales team, you will be responsible for providing exceptional customer service, selling products, and working collaboratively with colleagues to achieve daily goals.Key ResponsibilitiesSell products to customers and provide...

  • Client Services Representative

    2 weeks ago

    Dickinson, North Dakota, United States Choice Bank Full time

    Job Title: Client Services SpecialistAt Choice Bank, we are seeking a highly skilled and customer-focused Client Services Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our clients, ensuring their banking needs are met with professionalism and efficiency.Key...

  • Customer Service Security Officer

    1 week ago

    Dickinson, North Dakota, United States Securitas Security Services USA Full time

    At Securitas, we offer a unique opportunity to combine customer service skills with security expertise. As a Part Time Customer Service Security Officer, you will be responsible for providing exceptional customer service while maintaining a safe and secure environment. Your duties will include:Providing customer service to clients and visitorsMaintaining a...

  • Customer Service Lead

    1 month ago

    Dickinson, North Dakota, United States Family Fare Full time

    Job SummaryWe are seeking a highly skilled Customer Service Lead to join our team at Family Fare. As a key member of our front-end operations, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring the financial best interests of the store are met.Key ResponsibilitiesAccurately process...

  • Customer Service Representative Driver

    1 month ago

    Dickinson, North Dakota, United States Aramark Uniform Services Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative Driver to join our team at Aramark Uniform Services. As a key member of our sales team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and driving sales growth in your designated territory.Key...