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Customer Service Associate

2 months ago

Dickinson, North Dakota, United States My Place Hotels Full time
Job Overview

My Place Hotel-Dickinson, ND is seeking enthusiastic individuals to join our Guest Services team.

The Guest Service Representative is responsible for executing all front desk operations in alignment with company standards, which includes assisting guests with inquiries and fulfilling their needs during check-in, throughout their stay, and at checkout.

Key Responsibilities

  • Demonstrate exceptional guest service skills while treating colleagues with courtesy.
  • Welcome guests and manage the check-in and check-out process using the property management system (PMS). Ensure all necessary procedures for guest registration are completed accurately.
  • Possess comprehensive knowledge of the hotel and its amenities, including local attractions, dining options, shopping venues, and provide resolutions to guest complaints or concerns.
  • Utilize the phone system with proper etiquette, handle and transfer calls as needed, accurately take messages, and record wake-up calls for guests.
  • Handle cash transactions, including counting cash and providing change to guests. Ensure cash drawer and shift deposits are balanced.
  • Adhere to all safety and security protocols.
  • Conduct regular walks throughout the hotel, including stairwells, to ensure all doors are secured and to identify any safety or security concerns.
  • Promote the Stay Rewarded Loyalty Program to guests.
  • Be familiar with room rates, locations, and furnishings of all accommodations, including ADA accessible options.
  • Process reservations received via telephone, computer, mail, fax, and in-person, ensuring accurate data entry into the property management system.
  • Stay informed about changes in hotel operations or policies by reviewing memos and participating in meetings as required.
  • Secure the front desk area when necessary and carry a portable phone for emergencies.
  • Maintain all entrances and sidewalk areas free of snow and ice, utilizing the Snow and Ice Log.
  • Deliver additional guest supplies, such as towels and soap, to guest rooms upon request.
  • Ensure the front desk area and lobby are clean, organized, and well-stocked at all times by performing tasks such as dusting, vacuuming, cleaning windows and doors, emptying trash, and sanitizing high-touch areas.
  • Prepare coffee and maintain the cleanliness of the coffee bar.
  • Issue master keys and key cards to housekeeping and maintenance staff as directed, maintaining accurate records and counting keys daily.
  • Assist with cleaning guest rooms when the hotel is at full capacity or when housekeeping staff is unavailable.
  • Manage laundry tasks, including pretreating, washing, drying, folding, and storing linens while keeping the laundry area tidy.

Qualifications

  • Basic proficiency in computer applications, including Microsoft Office.
  • Strong written and verbal communication skills.
  • Excellent organizational and multitasking abilities.
  • Dependable, professional, and consistent in completing assigned tasks.
  • Meticulous attention to detail.

Benefits

  • Compensation: $16.00 per hour
  • Potential for monthly bonuses
  • Flexible scheduling options
  • Direct deposit available
  • Opportunities for cross-training
  • Potential for career advancement

If you are looking for a dynamic work environment with opportunities for growth, consider becoming a part of our team.

Job Posted by ApplicantPro