Patient Care Coordinator

1 week ago

Madison, United States Upperline Health Full time

About UsUpperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. Triage is temporary. Treatment is transformative.Upperline Health providers coordinate patients' care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs. We put patients at the center of value-based care. Why join our team?Mission-driven and patient-focused environment Competitive compensation with additional opportunity to earn monthly team bonus based on meeting key clinic metrics tied to our mission & quality patient care Career growth opportunitiesGenerous benefit options include comprehensive medical, dental & vision, 401K, PTO and parental leave Work Life Balance - regular weekday clinic hours Supportive regional and corporate teams About the Patient Care Coordinator RoleUpperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be based in our Madison clinic and will occasionally travel to local clinics to provide support as needed. The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner. Patient Care Coordinator Responsibilities Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organizedAssist patients with scheduling appointmentsEffectively maintain on-time appointment schedules by notifying physicians when patients have arrivedRetrieve and file patient records as neededCollect payment from patientsMaintain accurate patient records by updating patient's information and scanning documents into EMR as neededResponsible for office supply inventory, including checking, ordering and stocking supplies Protect patient rights by maintaining confidentiality of patient recordsContribute to team effort by assisting with additional duties and when support is requested Patient Care Coordinator Qualifications Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service Prior experience working in a podiatric or orthopedic practice is preferredMedical billing and coding experience is highly preferred Bilingual Spanish is highly preferredExperience working in an EMR, Athenahealth is preferredMust be an effective communicator with excellent grammar and interpersonal skillsExceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interactionDemonstrated experience as a motivated and dedicated team member with a stable work historyThrives in a fast-paced collaborative environment Reliable transportation and the ability to pass a drug test and a background check is requiredCompensationCompensation is commensurate to compensation for similar positions in the region and based on prior training and experience.Job Type: Full-time

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