Workplace Support Technician

3 weeks ago

New York, United States Apex Systems Full time

This position is for a large energy client based out of Atlanta GA. The

Workplace Support Technician

will partner to support tasks necessary to deploy new Panasonic Toughbooks and associated hardware across the Company footprint. This position works directly with the Technology Organization (Workplace Support) and business partners to perform standard activities to support the installation, troubleshooting and repair of supported computing hardware and software.

Education Two-year technical degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in computer support is required

Major Responsibilities Responsible for the installation, maintenance (both reactive and preventive) and project support for end-user devices on Company's data network. Responsible for participating in on-call procedures/operations. Responsible for interfacing with and coordination of employees and contractors, as appropriate. Responsible for interfacing with the customer and other TO groups related to problems and installations as appropriate. Responsible for understanding and adhering to billing and performance processes and procedures. Responsible for maintaining accurate equipment inventories and documentation of assigned equipment as appropriate. Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started. Partner with other TO personnel to provide device installation and support Stay abreast of emerging hardware and software technologies

Knowledge, Skills and Abilities Experience imaging PCs and laptops and providing end-user training In-depth technical knowledge of office computing environments including PC hardware, Microsoft Windows 10, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint) Demonstrated ability to effectively communicate and rapport with business partners, vendors and other TO organizations Developed effective working relationships with all levels of employees Customer service focused with the ability to deliver on commitments and deadlines Demonstrated oral and written communication skills Strong knowledge and understanding of existing and emerging information technologies Ability to learn the business of the partners you support and their local technical environment Ability to manage small projects using proven concepts to apply technology to business problems Excellent troubleshooting and problem-solving skills Excellent analytical skills Understanding of the various topologies, e. g., wireless, data and voice networks and how they interface with each other Ability to logically troubleshoot and repair hardware and software associated with personal computers, and peripheral devices Knowledge of voice and data wireless systems and troubleshooting techniques. Knowledge of PC hardware, operating systems, and associated peripheral and software components. Ability to work independently, self-starter with good time management skills. Ability to lift 50 lbs. Ability to work inside the cab of large to small company vehicles (e.g., F-550, F-150, Freightliner, etc.)

Behavioral Attributes Willing to work flexible hours Behavior consistent with Our Values philosophy – Safety First, Unquestionable Trust, Superior Performance, and Total Commitment Must be proactive, highly-motivated, and self-directed Excellent organizational skills and strong customer service orientation Ability to simultaneously manage multiple projects and tasks Provide specialized dedicated technical support as requested/needed Seek opportunities to learn and transfer knowledge to others Ability to prioritize work and complete assignments with little direction Follows safe work practices

Other Requirements Must be able to pass background check, including a Motor Vehicle Report check

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